Client Service Advisor

3 months ago


Glasgow, United Kingdom Lookers Plc Full time

OTE: GBP £30,800.00/Yr. Overview:
**Glasgow Hillington Jaguar Land Rover**
**Monday to Friday 8am - 5:00pm + Saturday AM on a rota as overtime (x1.5 rate)**
**Salary: £30,800 OTE (including basic £26,000 plus £4,800 bonus, uncapped)**
Are you passionate about providing exceptional customer service? Are you always putting yourself in our customers' shoes, thinking on your feet to provide them with a personal experience that they love every time? Then look no further this could be role for you

As a Client Service Advisor, you will play an integral role in developing client relationships, providing a top-class professional service, and supporting the wider aftersales team. This role requires effective communication skills, both written and verbal, as well as the ability to handle customer inquiries and resolve issues promptly. If you are a motivated individual with a passion for helping others, we encourage you to apply.

**Responsibilities**:

- Provide exceptional customer service to clients
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Maintain accurate customer records and update information in the database
- Assist with data entry tasks as needed

**Desirable Experience/skills**
- Previous experience in a customer service/facing role required e.g hospitality/retail
- Excellent phone etiquette and communication skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Eagerness to learn new skills and be coached by senior members of the team

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.



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