Client Advisor

5 months ago

Glasgow, United Kingdom Social Security Scotland Full time

Overview:
Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need across a number of benefits. Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas. You will be required to answer queries and build rapport by providing a top-quality service within a performance driven environment.

To find out more information about the role please click the links to watch testimonial day in the life videos from our client advisors.

Testimonial 1

Testimonial 2

**What do we offer you?**
- Access to our flexible working system with potential to accrue up to four additional days’ leave in a four-week period.
- Minimum five weeks’ annual leave (pro rata) in addition to 11.5 public and privilege holidays.
- Full and comprehensive training, and access to learning and development opportunities to support your personal and professional growth.
- Career progression - join a developing organisation with excellent opportunities for career advancement.
- Attractive Civil Service pension (employer contributions between 26.6% - 27.9%).
- Workplace adjustments for everyone who needs them to ensure your comfort and safety in your new role.
- Health and wellbeing support including 24-hour access to our Employee Assistance Programme, plus counselling support available for all.

**Hybrid Working**

**Reserve List**

**About Us**

Social Security Scotland is an Executive Agency of the Scottish Government.Our benefits help people from all walks of life in Scotland. We are committed to recruiting a diverse workforce that is representative of the clients we serve.

Find out more about us here

**Responsibilities**:

- Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.
- Process payments, client requests, record case updates and arrange appointment bookings.
- On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.
- We need you to handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data.
- You will work as part of a team to record client feedback and resolve or escalate customer queries and complaints.
- You’ll be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.

Qualifications:
No specific qualifications are required for this post.

**How to apply**

1. In this role it is vital that during every interaction clients feel supported and are treated with dignity and respect. Please tell us about a time when you provided excellent service to an individual or group when faced with a challenging situation.

2. In this role you will need to use a wide range of communication styles to ensure clients are provided with the correct information at all times. Please tell us about a time when you had to adapt your communication approach to ensure understanding from an individual or audience.

3. In this role you will need strong planning and organisational skills to manage your workload. Please tell us about a time when you had to organise and manage your time effectively to complete a task or piece of work.

Guidance to applicants is also provided on reasonable adjustments and how to get the right mindset for taking an online test.

Social Security Scotland - Further_information for job applicants

**Information Session**

Please use the link below to join the session:
24/01/24 11am - 12pm

Client Advisor Information Session 24/01/24

30/01/24 - 11am - 12pm

Client Advisor Information Session 30/01/24

**Interview/Assessment**
Here are details of the Competencies required for this role which you will be tested against if you are invited to attend the interview:

- Self-Awareness
- Team Work
- Communication and Engagement
- Customer Service

**Training Requirements**

**Recruitment Contact**

**Further Information**

Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)

If you are interested in us contacting you about further available vacancies, please sign up to our mailing list to receive job alerts.

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