Client Services Advisor
5 months ago
**Role: Client Services Advisor**
**Place of work: Glasgow City Centre**
**Contract type: Permanent, 35 hours per week**
**Working Hours: Monday-Friday, 9am-5pm**
**Salary: £22,000-£24,000 Dependant on experience**
Jones Whyte Law Ltd is a dynamic and forward-thinking firm. We invest in our team and offer training and development far beyond the prescribed professional requirements. As we grow, we encourage our employees to grow with us and offer opportunities to work on business projects. We engage with our people to continually improve our processes, technology and practices to ensure staff are supported and clients receive the best service. Additionally, all of our people benefit from competitive salaries, bonus or commission, company referral, holiday buy/sell and loyalty schemes.
We are looking to recruit a Client Services Advisor to join our busy Client Services team to promote and convert inbound and outbound enquiries. This position will be based within the Family, Dispute & Immigration sub-team.
No legal experience is necessary, but would be desirable, as full training will be provided. Customer service background is preferred.
There is the option to work hybrid, with a minimum of 3 days in the Glasgow office.
**Key Attributes**
- Excellent communication
- Ability to build rapport quickly with others
- Professional, confident & courteous phone manner
- Positive forward-thinking mind-set
- Customer focus
- Results driven mind-set
- Experience of sales, customer service or contact centres
- Experience working towards daily/monthly KPIs/targets
**Responsibilities**
- To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
- Talking to clients to understand their requirements and selecting services to suit
- Handling leads from multiple channels and controlling them through our leads management system
- Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
- Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
- Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
- Taking payments online and over the phone
- Producing contracts and managing e-sign processes
- Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
- Providing an efficient, professional service to clients at all times
- Attending and contributing to weekly team meetings
**Company Benefits & Perks**
- 23 days holiday plus 8 bank holidays.
- Holiday Loyalty Scheme: Earn an additional 5 days holiday.
- Buy and Sell up to 3 holiday days each year
- Monthly Commission
- Wellbeing Support
- Counselling Service
- Annual Company Day out
- Company referral scheme
- Birthday Day early finish
- Excellent maternity and paternity benefits
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