Customer Service Representative

3 weeks ago

Newbury, United Kingdom Aligra Full time

**We are now hiring Customer Service Representative for our busy automotive client based in Newbury. This is a full-time, temp-to-perm position.**

**Schedule**:

- 08:30am to 17:00pm Monday to Thursday
- 08:30am to 13:00pm Friday

**Pay**:

- Circa £33,000 per annum

**Duties include but are not limited to**:

- Entry of orders onto the order management system.
- Confirming orders and keeping customers informed of progress as appropriate.
- Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately
- Proactively inform customers of order / shipment discrepancies.
- Build and maintain effective working relationships with key customers to constantly improve information flow.
- Maintain accurate and up to date customer profiles.
- Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.

**Requirements**:

- Educated to GCSE level - 4 grades C or above including English and Maths
- European language skills are advantageous.
- Good working knowledge and experience of using Order management systems.
- Experience of delivering results through cross-functional working.
- Competent IT Skills.
- Inter-personal skills including excellent communication skills.
- Excellent telephone manner.
- Knowledge of a Customer Service environment ideally within Automotive.
- Self motivated.
- Flexible approach to work.
- Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Accountancy & Finance, Professional & Executive, Automotive and Transport & Logistics sectors._

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: Up to £33,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: NEW-CSRN

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