Customer Service Coordinator
3 weeks ago
**Job Overview**:
Our customer service team provide a best-in-class service to our existing and new customers to ensure customer satisfaction and brand reputation.
As the Customer Service Coordinator, you will be the first point of contact for our customers, taking full responsibility of the lifecycle of orders received. You will receive full product training and will work closely with various departments including Production, Warehousing, Technical and Sales.
**Responsibilities**:
- To work closely with Warehouse/Logistics Manager and Production Supervisor
- Ability to communicate product information to the company’s customers
- Calling customers to provide a one-to-one service
- Handle all customers’ enquiries
- Providing help and advice to customers, using the Flamco's products or services
- Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
- Process Electronic Orders via EDI
- Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
- Provide a communication link between Customers and external sales team
- Promote company policies in respect of Health and safety and ISO 9000 policies
- Were applicable maintain records required by ISO 9000
- Carry out ad hoc duties as and when required
**Person Specification**:
Required Skill Set(Training, where appropriate, will be structured by Flamco)
- SAP experience
- Customer Service experience
- Excellent verbal and written communication skills
- Attention to detail
- Open, approachable, and friendly personality
- High personal and professional motivation
- Team player with a positive ‘can do’ attitude
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 12/04/2024
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