Customer Service
3 weeks ago
Job Title: Customer Service Coordinator
Scope: Provide customer service advise and support to our existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Working Hours: Monday-Thursday 8:30am-5pm, Friday 8:30am-4:30pm
I am working on behalf of one of the UK’s leading HVAC manufacturers, specialising in Heating and ventilation.
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
To work closely with Warehouse/Logistics Manager and Production Supervisor
Promote company policies in respect of Health and safety and ISO 9000 policies
Knowledge and application of Customer Service procedures
Ability to communicate via telephone and E-mail
Calling customers to provide a one-to-one service
Providing help and advice to customers, using the client’s products or services
Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Carry out ad hoc duties as and when required
Required Skill Set (Training, where appropriate, will be structured by Flamco)
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
25 days holiday and Bank holidays
Company Pension
Progression Opportunities
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