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Customer Service/sales Administrator
3 weeks ago
Customer Service / Sales Administrator
Home Textiles
Working hours: Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm
St Helens
£20,000 - £22,000
We are working with a trade supplier of home têxtiles based in Merseyside who now have an exciting opportunity for a Customer Service Administrator to join their team.
Duties include:
Order processing for retail accounts.
Communicate and liaise effectively with relevant colleagues and customers
Manage customer expectations and keep them informed of any supply issues.
Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise.
Booking of transport and delivery slots
Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams.
Investigation of any customer complaints regarding supply orders.
Preparing ad-hoc sales reports for customers/buyers
Claims investigation and credit / returns administration in line with Company Policies
General Administration
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