Customer Services, French, Luxury
2 weeks ago
**Title: French speaking Customer Service - eCommerce**
**Salary: 24-27000 GBP + 10% bonus**
**Location: West London (hybrid role)**
**Industry: Retail / Gifts**
Brilliant opportunity to join a well-established, fast-growing, and leading company within its sector as a Sales Administrator. We are looking for a French speaker to join the International Customer Service team.
Amongst other, your responsibilities will be:
- Answering all incoming phone calls as part of the general sales team, including from UK customers, and directing calls to other team members where relevant
- Calling customers about orders and back orders
- Taking orders over the phone and providing product information
- Inputting and updating orders on the system, checking stock availability
- Answering customer queries and complaints, passing them on where necessary
- Liaising with the Logistics Team to ensure orders are packed/delivered correctly and on time
- Sending parcels, catalogues and samples from the office via courier and post
- Any other administrative tasks to support the smooth running of the office.
Skills required for this role:
- Fluency in written and spoken French and English
- Understanding and some experience of working in a sales or customer service environment
- Friendly and confident telephone manner, with strong and clear communication skills
- Excellent attention to detail and ability to work accurately
- Personable and approachable personality
- Organised with good time management
- Microsoft Office skills (Word, Excel) are essential
- SAP experience is preferred, although not essential.
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