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Customer Service Officer

4 months ago

Gloucester, United Kingdom Gloucestershire County Council Full time

**Customer Service Officer**:

- Date: 10-Feb-2023- Job Location: GloucesterThis is a Gloucestershire County Council job.
- Job Title: Customer Service Officer
- Job Location: Shire Hall, Block 4, 4th Floor
- Salary: £24,054 - £25,409 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 02/03/2023
- Job Requisition Number: 5687
- This post is not open to job share

Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference?

**About Us**

This is a great time to join Gloucestershire County Council, as Children’s Social Care is on an exciting journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to ‘Make a Difference’ to our local communities.

We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided). We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children’s Services.

**About the Role**

Duties will include:

- Dealing with telephone enquiries, taking messages and alerting Social Work staff
- Monitoring generic mailboxes and picking up tasks
- Preparing documents using Microsoft Word
- Updating spreadsheets using Excel
- Creating and uploading documents to our bespoke database Liquid Logic (training will be provided)

**About You**

We would like applicants to have excellent IT and communication skills and be able to demonstrate a flexible approach with an ability to manage your workload to meet deadlines. You will need excellent customer service and call handling skills and have an understanding of working in a confidential office environment. The nature of the work is handling highly sensitive information which can sometimes be distressing so resilience is also key to this role. If you think that this is the role for you we look forward to hearing from you. Why are you perfect for this role and what will you bring to our team?

In return we will offer you:

- Regular formal and informal support.
- Safe, supportive and positive working environment with regular, robust supervision.
- Access to relevant training and career progression.
- Annual leave of 25.5 days (pro rata) up to 30.5 days (pro rata) after 5 years employment.
- Access to the Local Government Pension Scheme.
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers.
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- Cycle to Work scheme.
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply).

Working in Children’s Social Care does require an applicant who can be proactive or responsive to changing demands and resilient to some of the tough emotional content of the role. However, it is also a role that can bring great reward and job satisfaction.

**Additional Information**

To access the Job Profile for this role, please follow the link below:

- Job Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.