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Customer Service Representative
3 weeks ago
Are you looking for your next role in Customer Service? Are you looking for your first role within an office?
Juice are delighted to be working a leading fabrics company to find an amazing customer service advisor for their Gloucester branch. If you are looking to develop your customer service skills within an energetic, fast-growing environment, then this is the perfect opportunity for you
This is a full-time permanent role based in Gloucester.
Day to Day:
- Processing all forms of customer orders including fabric, samples and cuttings
- Provide creative assistance and advice to customers through product knowledge excellence
- Providing support and assistance to Domestic Sales teams & international distributors
- Managing and dealing with customer order delays and complaints
- Ensuring all customer information is kept up to date and stored in line with company policys
- Any other tasks given to you by the management team
We love to see:
- A professional, pro-active and can-do attitude - someone who is willing to go the extra mile to “make it happen”
- A quick learner, able to problem solve quickly and take ownership comfortably
- Excellent oral and written communication skills
- Great attention to detail
- The ability to stay calm and work well under pressure in a target driven environment
- Excellent Microsoft Office skills - Outlook, Excel and Word (essential)
- Experience using both a telephone and CRM (Customer relationship Management) system (Advantageous)
- Experience in export sales, customer service or distribution (3PL / International carriers / shipping) (Advantageous)
For You:
- Company pension
- Employee discount
- On-site parking Schedule
- Quarterly bonus
If this is the role for you, please contact Ciara at Juice Recruitment for more details.
**Salary**: £22,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Gloucester: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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