Customer Service Representative

3 weeks ago


Gloucester, United Kingdom JUICE RECRUITMENT Full time

Are you looking for your next role in Customer Service? Are you looking for your first role within an office?

Juice are delighted to be working a leading fabrics company to find an amazing customer service advisor for their Gloucester branch. If you are looking to develop your customer service skills within an energetic, fast-growing environment, then this is the perfect opportunity for you

This is a full-time permanent role based in Gloucester.

Day to Day:

- Processing all forms of customer orders including fabric, samples and cuttings
- Provide creative assistance and advice to customers through product knowledge excellence
- Providing support and assistance to Domestic Sales teams & international distributors
- Managing and dealing with customer order delays and complaints
- Ensuring all customer information is kept up to date and stored in line with company policys
- Any other tasks given to you by the management team

We love to see:

- A professional, pro-active and can-do attitude - someone who is willing to go the extra mile to “make it happen”
- A quick learner, able to problem solve quickly and take ownership comfortably
- Excellent oral and written communication skills
- Great attention to detail
- The ability to stay calm and work well under pressure in a target driven environment
- Excellent Microsoft Office skills - Outlook, Excel and Word (essential)
- Experience using both a telephone and CRM (Customer relationship Management) system (Advantageous)
- Experience in export sales, customer service or distribution (3PL / International carriers / shipping) (Advantageous)

For You:

- Company pension
- Employee discount
- On-site parking Schedule
- Quarterly bonus

If this is the role for you, please contact Ciara at Juice Recruitment for more details.

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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