Customer Service Representative

7 days ago


Gloucester, Gloucestershire, United Kingdom Thistle Insurance Services Full time

We are looking for energetic Customer Service Representatives to join our Guardcover team that specializes in lifestyle products. If you have a passion for Customer Service, are friendly, engaging, and eager to grow professionally, this could be the perfect opportunity for you

Our products range from Pet, Music, Cycling, and Photography, so whether you adore animals, excel in photography, love music, enjoy cycling, or simply seek a company to nurture your career, we want to hear from you.

Location: Our office is conveniently situated in the heart of Gloucester, easily accessible by car or public transport, with on-site parking available.


The Role:
  • Contacting new and existing customers to promote our products and services for customer retention
  • Maximizing sales opportunities with our diverse product range
  • Demonstrating a keen interest in learning about our industry and customer base
  • Adhering to regulations outlined by the Financial Conduct Authority

Candidate Requirements:
  • A genuine passion for customer service
  • Ability to build rapport with various customer profiles
  • Excellent verbal and written communication skills
  • Team-player mindset focusing on collective success
  • Capability to handle workload and challenges professionally
  • Enthusiasm to embrace and contribute to our company culture
  • Minimum 5 GCSEs including English and Maths with degree-level education preferred
  • Proficient computer skills

Additional Benefits:
  • Competitive salary with options to purchase extra holiday days annually
  • Death in Service benefit equivalent to x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave
  • Flexible benefits package for personalized benefits
  • Discounts on various products and services through our benefits portal
  • Referral schemes and discounted rates on PIB products
  • Comprehensive employee benefits including financial management support, cycle to work scheme, counselling services, and more
  • Access to discounts through a kids pass and various other outlets
  • Learning & development opportunities, professional study options, and apprenticeships for career growth
  • Participation in PIB Community Trust for fundraising towards chosen charities

If you value working for a company that prioritizes its employees, then we want to hear from you PIB promotes a flexible working policy, and we strive to accommodate both your needs and those of the business.


Contact us now for exciting opportunities at PIB.


Join us in our commitment to fostering a diverse and inclusive workforce, where all individuals are valued and respected.



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