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Export Administrator

5 months ago

BurtonOnTrent, United Kingdom Drive DeVilbiss Healthcare Ltd Full time

**FIXED TERM CONTRACT - Export Administrator**

**Who is Drive DeVilbiss**

Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.
- **“Leading the World with Innovative Healthcare Solutions that Enhance Lives”**_

**Summary (Major Purpose of the Role)**:
Specialised Orthotics Services Ltd. are a leading manufacturer and provider of bespoke seating and positioning products. They are part of Drive DeVilbiss Healthcare, a leading global supplier of medical devices. The company provides products and services to Retail, e-Commerce, Acute hospitals, Long Term Care and Community customers across the UK.

At Specialised Orthotics Services/Drive DeVilbiss Healthcare we put the customer at the heart of everything we do, and we take personal responsibility for exceeding our customers’ expectations. Our four principles underpin everything we do, and we will expect you to embody them in everything you do. The values are:

- Integrity - We lead with respect, loyalty, and trust
- Intent - We hold ourselves accountable for our actions and when it is not working, we fix it.
- Capability - We listen challenge and continuously improve
- Results - We will be measured by our results.

The role is ideally suited to an individual where their input and experience can help shape the future direction of the business. It is part of the Commercial team, providing administrative support to the Export managers, our customers, and stakeholders.

**Main Activities/Responsibilities**:

- Provide all aspects of administration in support of the export business within SOS.
- Prepare all aspects of export documentation in support of the effective shipment of sold goods to export customers.
- Keep up to date with the requirements of relevant export documentation for current and target countries and advise the customer services manager and export managers of any updates and changes.
- Provide administrative support to export managers assisting them in delivering the highest level of customer service to their customers.
- Liaise directly with the customer to effectively manage their logistics and post sales requirements.
- Work with the wider SOS team across departments to ensure Export customer orders are processed correctly.
- Assist in the building and maintain of a detailed record of the export customers including their existing suppliers, future opportunities, key contacts, and influencers.
- Support the identification and shortlisting of potential export tender opportunities through the monitoring of relevant tender portals, advertisements, and discussions.
- Enjoy the challenge of the role.

**Competencies**:

- Can manage and build effective business relationships with key customers and stakeholders.
- Gets positive feedback from our export customers.
- Is commercially and financially aware.
- Quickly establishes themselves as a key team member.
- Is a contributor to the growth of the Export business.

**Education and Experience**:

- Ability to work independently.
- Is deadline driven.
- Will give it 100% to complete the task.
- Is structured, methodical and accurate in their work.
- Has a strong growth mind-set.
- Has a curiosity about the wider world.
- Previous experience of working in an export administrative role.
- Extensive experience in customer service, particularly in the healthcare sector would be advantageous.
- Can demonstrate a strong knowledge of export regulations and requirements.
- Has Strong verbal and written communication skills.
- The ability to effectively communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner.
- Has a proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Secondary language skills would be advantageous but not essential.
- Must be able to work as part of a team.
- Can demonstrate a proactive approach to problem solving and deal with all elements of the role in a positive manner.
- Competitive Benefits including - company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work and the option to buy/sell/carry over annual leave), pension, BUPA Cash Plan Scheme, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform)._

**Equal Opportunities Statement**:
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

- Monday to Friday

Work Location: In person