Customer Service Assistant

7 days ago


Orpington, United Kingdom The Hyde Group Full time

**On-site at our Sheltered & Supported Housing Schemes**

**Bromley Borough - covering Schemes across Chislehurst & Farnborough**

**Up to £25,000 Pro Rata plus paid business mileage**

Hyde is looking to recruit an individual with strong customer service skills who is a looking to build a career in social housing.

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.

This role is within Resident Services ensuring that Hyde complies with its legislative requirements whilst providing a great level of customer service to vulnerable residents.

**Key Responsibilities***
- Ensure a safe environment is provided to all residents
- Complete fire safety audits, inspections and fire risk assessments
- Deal with vulnerable residents assessing health and safety and fire concerns within their homes
- Conduct annual reviews ensuring that customers’ data is up to date
- Ensure that new residents’ forms are promptly completed
- Scheduling multiple home visits

**Skills and Experience Required**
- Experience of working in a customer focused role (desirable)
- Ideally a full UK driving license and access to a car (not essential)
- Ability to multi-task
- A willingness to learn
- A desire to build a career within social housing

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
- Access to training

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.



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