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Customer Service Administrator
4 months ago
**Customer Service Administrator needed in Orpington, Kent (£21,000 - £25,000 per annum) DOE**
Due to expansion, we have an opening on the team here at Spy Alarms. We seek an experienced Customer Support Administrator to join an expanding, established, and successful team at our Head Office in Orpington on the Service Team.
As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business with both existing and potential new clients.
You will be performing vital customer support as well as administrative duties including dealing with a high volume of calls, performing basic resets over the phone, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.
**Responsibilities**:
- Point of contact for customers with queries, complaints, feedback, and requests
- Ensuring timely and professional responses to all incoming and outgoing correspondence
- Preparing reports on the activities of the engineers
- Providing costings and quotes to the Account Manager
- Inputting of numerical data
- Stock purchasing
- Invoicing to the accounts department
- Updating systems at all times regarding queries and outcomes
- General administrative duties to Sales Director and Account Manager
**Skills**:
- Being flexible
- Using initiative
- Communication and listening
- Information technology
- People management
- Organisation
- Customer service
- Being confident and focused
- Being professional and courteous
- Resolving problems quickly
- Being thorough and analytical
**We are offering**:
- Competitive salary
- On-going training
- Discounted local & national Gym memberships.
- Discounted Physiotherapy Sessions.
- Auto-enrolment pension scheme
- Onsite parking
- Company incentives/days out
- Dress down and Pizza Friday
At Spy we believe in longevity and promoting from within. We have regular monthly training sessions and offer a competitive starting salary.
As a Service Administrator, you will be working within a fast-paced and fun environment that has regular dress-down days, Pizza Friday, office days out, and the opportunity to earn additional bonuses
Joining an established and rapidly growing team the starting salary is £21,000 pa which increases incrementally up to £25,000 after the completion of 2 years’ service.
Working hours between 8:30 am - 5.00 pm Monday - Friday. 30 minutes for lunch and 20 days plus bank holidays which also increases by an additional day per year of service and an additional day for a good sickness record.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Gym membership
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
Reference ID: Customer Service Advisor
