Customer Service Agent

6 months ago


Edinburgh, United Kingdom The Hairy Coo Full time

**Company**:
Join our dynamic team at The Hairy Coo, an award-winning tour bus company based in the heart of Edinburgh. We take pride in providing exceptional experiences for our customers, showcasing the beauty and history of Scotland's Highlands. As we strive for excellence, we are seeking a talented individual to join us as a Customer Service Representative to cover maternity leave.

**Position**:
Customer Service Representative (Maternity Leave Cover)

**Location**:
Leith, Edinburgh, Scotland

**Schedule**:
Part-time: Mondays, Wednesdays, and Fridays (9-4)

**Responsibilities**:

- Serve as the first point of contact for customers, providing assistance and information about our tours.
- Assist with bookings, ticket sales, and reservations accurately and efficiently using our booking system.
- Assist with administrative tasks such as responding to customer reviews, training the online chat bot, and arrange driver accommodation.
- Collaborate with other team members to ensure smooth operations and deliver exceptional service to our customers.
- Contribute to the overall success of the company by actively promoting our tours and services.

**Requirements**:

- Previous experience in customer service, or a related field is preferred but not essential.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
- Attention to detail and accuracy in handling bookings, payments, and other administrative tasks.
- Proficiency in using computer systems and software.
- Enthusiasm for tourism and a passion for delivering memorable experiences to customers.
- Available to work on Mondays, Wednesdays, and Fridays, with occasional weekend availability as needed.

**Job Types**: Part-time, Temporary
Contract length: 9 months

**Salary**: £23,000.00-£24,000.00 per year

Expected hours: 21 per week

**Benefits**:

- Company pension

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

    Job Title: Customer Service AgentWe are seeking a friendly and approachable individual to join our Rental department in Edinburgh Sighthill as a key team member.About the Role:As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients. Your duties will include responding to customer inquiries, resolving...


  • Edinburgh, United Kingdom Data Vertex Full time

    Join our thriving organization as a Remote Customer Service Agent/Administrator, a unique role combining the customer-oriented focus of a service agent with the precise, detail-oriented skills of an administrator. As a Remote Customer Service Agent/Administrator, you will serve as a front-line ambassador for our brand while also ensuring smooth and...


  • Edinburgh, Edinburgh, United Kingdom The Recruiters Room Full time

    **Remote Work Opportunity**We are looking for a skilled Customer Service Agent to join our team at The Recruiters Room. As a key member of our collection's department, you will play a vital role in communicating with customers who have fallen into arrears on their mortgage account.The ideal candidate will have high-volume debt collections experience (B2C),...


  • Edinburgh, United Kingdom Scottish Prison Service Full time

    The role provides general administrative services for Agents Visits. Facilitate a booking service for Agents Visits (including a variety of other service providers), co-ordination of Video Conferencing facilities for the Appeals Courts and other communication services. This role is the point of contact for visiting Agents, Police, External Partner Agencies,...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...

  • Customer Service Agent

    7 months ago


    Edinburgh, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Guest Service Agent

    6 months ago


    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent (Casual) **You are the Key to our success** WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - **Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make...

  • Reservations Agent

    7 months ago


    Edinburgh, United Kingdom Hilton Full time

    Reservations Agent **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a...

  • Customer Service Agent

    6 months ago


    Edinburgh, United Kingdom The Hairy Coo Full time

    **Company**: Join our dynamic team at The Hairy Coo, an award-winning tour bus company based in the heart of Edinburgh. We take pride in providing exceptional experiences for our customers, showcasing the beauty and history of Scotland's Highlands. As we strive for excellence, we are seeking a talented individual to join us as a Customer Service...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...

  • Customer Service Agent

    6 months ago


    Edinburgh, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** Deliver...

  • Customer Service Agent

    6 months ago


    Edinburgh, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role...

  • Guest Services Agent

    7 months ago


    Edinburgh, United Kingdom Red Carnation Hotels Full time

    Guest Services Agent *** Brand New Opening in Edinburgh this April*** Incredible benefits Be part of something extra-ordinary! Joins us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland. We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager. ...


  • Edinburgh, United Kingdom Driver Agent Full time

    **DAILY PAYMENTS! (Parcelforce)** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers to work on a **Parcelforce** Contract, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service throughout the...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Airport Customer Service**: - 0821079995 Applicants **£11.79 Per Hour** - Full Time**Permanent** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: - Join Our Team as a Customer Service Agent at Edinburgh Airport! - Are you ready to be part of the world's leading provider of ground and air cargo services? We...


  • City of Edinburgh, United Kingdom Jet2.Com Full time

    Job Description: As a member of our  Ground Operations Team  at Edinburgh   Airport  our  Passenger Service Agents  plays a crucial role in ensuring that a fantastic customer service is delivered to our  all-important customers.Why join Jet2.com as Passenger Service Agent?We offer our valued Passenger Service Agent colleagues a range of benefits...

  • Property Agent

    7 months ago


    Edinburgh, United Kingdom Albany Lettings Full time

    _**Are you our newest team member?!**_ **About Albany Letting** We’re Albany Lettings. A fast pace, customer focused property management agency and we are on the hunt for our newest junior property manager! We are experts in property management and we love providing excellent customer service across the board. We pride ourselves on our amazing google...

  • Field Credit Agent

    6 days ago


    Edinburgh, Edinburgh, United Kingdom Orbit Services 2000 Ltd Full time

    Job SummaryWe are looking for a highly motivated and organized Field Credit Agent to join our team. As a Field Credit Agent, you will be responsible for visiting customers at their home address to discuss options for resolving their debt.You will need to have excellent communication skills and be able to build rapport with customers quickly. You will also...


  • Edinburgh, United Kingdom Driver Agent Full time

    **IMMEDIATE START!** **DAILY PAYMENTS!** (No CV or delivery experience required!) **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop delivery drivers, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service throughout...