Tour Organiser: Uk School Trips

3 days ago

Blackpool, United Kingdom NST Travel Group Full time

Fancy a new and stimulating career in Travel with Bank Holidays off ?

NST Travel Group provides a market leading domestic and international school trip booking service to Schools and Academies across the UK and Ireland.

Our business in growing so we need great people to help us deliver **MORE** amazing travel experiences creating **MORE **fantastic memories that enrich the lives of young people.

And as part of PGL Group the UK’s Leading Provider of Educational Tours and Children’s Activity Holidays, we have an unrivalled reputation for doing exactly that

**The Role**:
As an NST Tour Organiser you will part of a team that builds inspiring school trip itineraries to help teachers and other Group Leaders bring learning to life.

Partnered with our Educational Travel Sales Advisors, and working closely with our in-house travel services teams, your role is to turn a great trip idea into a great trip reality, pulling all the essential elements together to make sure every second of every school trip go exactly to plan.

**A Typical Day**

A typical day normally includes;
- Using your knowledge and experience to create exciting yet practical tour itineraries that deliver key student learning objectives
- Using your communication and listening skills to ensure a good understanding of the specific needs of each traveling group, making sure any specific requests or reasonable adjustments have been catered for
- Working closely with the Sales and Travel Services teams to ensure all aspects of the tour programme are in booked and ready for the Groups arrival
- Finding solutions to manage pre travel and any “on tour” disruption effectively
- Progress multiple tours concurrently to ensure all customer groups within your portfolio have a great NST Service experience
- Building great long term relationships with your customers to secure repeat business.

This is an exciting opportunity for anyone wanting to utilise their customer service and coordination/administration skills in a supportive and professional team of travel professionals.

**What we look for**

Our NST Operations team is built on 3 simple promises ;
- **One Team One Goal mentality - **We work together to achieve our goals, supporting each other to ensure we collectively deliver great school trip experiences to all of our customer groups
- **Warm, Friendly, Professional approach **- We want to create moments that matter so every customer or colleague interaction is designed to ensure friendly, professional relationships, underpinned by our values of respect, quality, and inclusivity.
- **The desire to make a difference - **We aim to enrich the lives of young people through our travel experiences, the dedication of our team to this aim means we will always go one step further when needed to make sure we make great things happens

**You should also have the following skills/experience**
- 2 years Telephone based Customer Services /Call Centre experience
- Fluency in English, with clear and effective verbal and written communication skills
- Strong organisational skills, being able to effectively manage a portfolio of clients at different stages of the booking process
- Strong influencing and negotiating skills
- Ability to quickly identify and resolve issues
- Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
- Accuracy and attention to detail
- Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work
- Grade C (minimum Grade 4) or above in GCSE English and Maths or equivalent qualification / experience

**You will be automatically offered an interview, if you also have**
- 12 months previous experience working in a similar role for a Tour Operator
- Events Administration / Events Coordination experience

**What we offer....**
- **Inclusive Team Culture - **We offer all colleagues regular opportunities to give us feedback through surveys, listening groups, or other initiatives, to make sure you can always make a difference through sharing your ideas, suggestions and views.
- **Office hours**: - our office hours are normally Monday to Friday between 8am and 5.30pm with some on call (out of hours) duties on a rota basisso limited weekend or evening work, or Bank Holiday working
- **Flexible work patterns **- Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- **Competitive starting salary** of **£20,475 **per annum (plus individual bonus scheme) with annual salary reviews based on your development
- **Ongoing Professional Development - **a structured ,tailored development programme to maximise their potential, and access to an Education Sponsorship programme, Virtual Learning Environment (E-Learning) and other Group learning and development opportunities
- **Opportunities to Travel**:

- Familiarisation Trips to develop your destination knowledge

**Great Core benefits including;**
- C

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