Tour Coordinator's

**About us...**

NST Travel Group provides a market leading domestic and international school trip booking service to Schools and Academies across the UK and Ireland.

**The Role**:
As an NST Tour Organiser you will part of a team that builds inspiring school trip itineraries to help teachers and other Group Leaders bring learning to life.

Partnered with our Educational Travel Sales Advisors, and working closely with our in-house travel services teams, your role is to turn a great trip idea into a great trip reality, pulling all the essential elements together to make sure every second of every school trip go exactly to plan.

**A Typical Day**

A typical day normally includes;
- Using your knowledge and experience to create exciting yet practical tour itineraries that deliver key student learning objectives
- Using your communication and listening skills to ensure a good understanding of the specific needs of each traveling group, making sure any specific requests or reasonable adjustments have been catered for
- Working closely with the Sales and Travel Services teams to ensure all aspects of the tour programme are in booked and ready for the Groups arrival
- Finding solutions to manage pre travel and any “on tour” disruption effectively
- Progress multiple tours concurrently to ensure all customer groups within your portfolio have a great NST Service experience
- Building great long term relationships with your customers to secure repeat business.

This is an exciting opportunity for anyone wanting to utilise their customer service and coordination/administration skills in a supportive and professional team of travel professionals.

**You should also have the following skills/experience**
- Telephone based Customer Services /Call Centre experience
- Fluency in English, with clear and effective verbal and written communication skills
- Strong organisational skills, being able to effectively manage a portfolio of clients at different stages of the booking process
- Strong influencing and negotiating skills
- Ability to quickly identify and resolve issues
- Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
- Accuracy and attention to detail
- Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work
- Grade C (minimum Grade 4) or above in GCSE English and Maths or equivalent qualification / experience

**What we offer....**
- **Inclusive Team Culture - **We offer all colleagues regular opportunities to give us feedback through surveys, listening groups, or other initiatives, to make sure you can always make a difference through sharing your ideas, suggestions and views.
- **Office hours**:

- our office hours are normally Monday to Friday between 8am and 5.30pm with some on call (out of hours) duties on a rota basisso limited weekend or evening work, or Bank Holiday working
- **Flexible work patterns **- Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- **Competitive starting salary** of **£23,675 **per annum (plus individual bonus scheme) with annual salary reviews based on your development
- **Ongoing Professional Development - **a structured ,tailored development programme to maximise their potential, and access to an Education Sponsorship programme, Virtual Learning Environment (E-Learning) and other Group learning and development opportunities
- **Opportunities to Travel**:

- Familiarisation Trips to develop your destination knowledge

**Great Core benefits including;**
- Company Pension Scheme and 4 x Life Assurance scheme
- 20 days annual leave, rising to 25 days after 1 years’ service **plus** bank holidays, **and** the opportunity to purchase additional holidays if you need to
- An extra paid day off each year to celebrate your Birthday
- Free on-site parking and refreshments at our Support Centres
- Regular Team and Company social events
- Staff Discounts programme
- Voluntary cycle to work scheme & healthcare cash plans
- Flexible working and hybrid working (where available)
- Enhanced Family Friendly policy's

**Not quite got the experience we are looking for?**

**Job Types**: Permanent, Full-time

**Salary**: From £23,675.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Blackpool, FY4 5LW: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer support: 2 years (preferred)

Work Location: In person