Health and Safety Support Officer

4 months ago

Cardiff, United Kingdom Alcumus Full time

The Technical Support Officer holds responsibility for working with our customers to help, support and guide them to compile all the relevant data to allow them to be successfully audited and satisfy all requirements based on their current work activities.

**What does this mean day to day**
- Deliver customer centric engagement to aid increased customer satisfaction and engagement in the accreditation process that in turn supports our member retention strategy
- Supporting our customers in helping them compile all the relevant information to allow them to go through our desk-based assessments of health and safety management systems and sustainability documentation
- Complete a pre-audit on a customer’s information to ensure a minimum standard has been demonstrated before passing across to the full audit.
- Educate our customers with health and safety and sustainability guidance so they understand the key improvement areas with the aim of getting them accredited
- Ensure accounts are kept up to date with correct information relating to the customer, by accurately recording and logging interactions and outcomes.
- Be able to work autonomously and responsibly with optional concessions to help improve the customer experience.

**What you'll need to be successful**
- Knowledge of Health and Safety.
- Excellent understanding of administration/customer service. Passionate about delivering high quality service.
- Dynamic, and able to tailor their approach to the customer or colleague at hand.
- Experience of succeeding within an inbound/outbound call centre in customer service environment.

**More on Alcumus**

**FOR THE HERE AND NOW** - We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

**FOR FUN** - You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

Sound interesting so far?

**What you can expect if you apply**:

- An interview process consisting of:

- o An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £22,197.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: Hybrid remote in Cardiff

Reference ID: ROWTSO23

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