Quality and Safety Officer

1 week ago

Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

Job summary

The post holder will provide support, including administrative support, to PCIC's Director of Nursing and Quality and Safety/Clinical Governance team, via the Quality and Safety Manager, ensuring that effective and efficient clinical governance and quality and safety processes are developed and maintained.

To effectively implement the systems associated with quality and safety, developing working relationships within the PCIC Clinical Board, Primary Care contractors (GPs, dentists, pharmacists and optometrists), managed services and other UHB departments.

The post holder will be working with managers and staff of all levels in various parts of the UHB and with independent contractors and external stakeholders, often working autonomously when problems arise and identifying solutions. The post holder may represent the Quality and Safety team at Clinical Board and at meetings internal and external to the UHB.

Main duties of the job

To provide comprehensive and confidential administrative and governance support to PCIC Clinical Board management team and the Primary Care team to support the achievement of key performance and quality indicators To assist with the implementation of policy and guidance over a number of key areas of activity There will be a requirement to plan and organise a range of complex activities, with the ability to work unsupervised on some project areas Undertake continual detailed information analysis from a range of sources. Providing update/feedback reports The post holder will be required to manage and co-ordinate several activities simultaneously and demonstrate a high degree of attention to detail and autonomy Line management of a small team of administrative staff.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification

Experience

Essential

oEducated to first degree level or relevant experience. Knowledge of current issues in relation to clinical governance, risk, concerns, and incident reporting Experience in managing/handling difficult, contentious, sensitive or sometimes distressing information Experience of working and engaging with staff at all levels Significant experience in the advanced use of MS Office software Experience of maintaining and developing databases Experience of working within the NHS Good organisational skills Knowledge of NHS IT information systems, to include Datix Understanding of NHS policy in relation to Clinical Governance, poor performance and concerns Flexible and adaptable to change. Diplomatic and resilient Self- motivated, proactive and innovative

Desirable

Experience of analysing and presenting information Experience of successful implementation of a new system/way of working Previous line management experience

Skills

Essential

Ability to diagnose and analyse problems, propose practical solutions and manage risks Ability to work both autonomously with distant supervision and as part of a team Excellent communication skills Good organisational skills Ability to communicate with all levels of staff and to communicate complex processes and solutions

Knowledge

Essential

Knowledge and understanding of clinical and non-risk management Knowledge of NHS IT information systems, to include Datix Understanding of NHS policy in relation to Clinical Governance, poor performance and concerns. Knowledge and understanding of the principles of Clinical Governance and Caldicott

Desirable

Knowledge and understanding of GP appraisal process/revalidation Knowledge of incident investigation techniques

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