Senior Administrator
6 months ago
**Senior Administrator**
**Additional Information**
- Hours of Work: Mon - Thur 8am - 5pm and Fri 8am - 4:30pm
- Place of work, Avonbury Business Park Bicester (OX26 2UA)
- Holiday Entitlement: 24 days (increasing by one day after two years’ service to a maximum of 28) + Bank Holidays.
- Opportunity for Hybrid working after 3 months employment.
- Company pension scheme.
**Benefits**
opportunity to join:
- Travel Insurance
- Private Medical Insurance
- Group Life Assurance Critical Illness Insurance
- Car Discount Scheme
- Eye tests Vouchers
**Job Purpose/ Summary**
**Essential Skills/Qualifications**
- Be fully competent in Excel.
- An excellent telephone manner.
- Be able to work as part of a busy team.
- Be able to provide quality customer care to a variety of individuals.
- Be reliable and proactive.
- Be able to use initiative.
- Be methodical and conscientious.
- Be able to multi-task.
**Duties and Responsibilities**
- Ensure all registered vehicles are insured through individual policies or on the MID Portal
- Working within Nissan KPIs, communicate with drivers to sign relevant documentation and arrange handover appointments.
- Completing refurb paperwork and entering charges into the Nissan Car Scheme system to be charged to the driver through Payroll deductions.
- Liaising and working with other suppliers to ensure the efficient process of the scheme.
- Responsible for the onsite training of new starters and implementing training plans.
- Be the onsite liaison withing FCLG for Nissan queries withing the office.
- V5s management
- Monitor and regulate the quality of outbound customer communication and LiveChat responses.
- Develop and provide structured training for new starters.
- Ensure that the incoming departmental mail is handled appropriately by ensuring there is staff coverage in the office.
- Become the conduit for FCLG DVLA checks and reporting for MVOS and NEVOS drivers in coordination with the Business Support Team Leader.
**Additional Duties**
- Take the lead on Nissan reporting.
- Along with the other Senior Administrator, be the first point of escalation for all Nissan team members.
**Benefits**:
- Casual dress
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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