Experience & Involvement Lead - Buckinghamshire

6 months ago

Aylesbury, United Kingdom Oxford Health NHS Foundation Trust Full time

Do you want to improve the quality of healthcare services collaboratively with patients and carers?

We currently have an exciting opportunity to join the Experience and Involvement Team in a role working across Buckinghamshire to lead the mental health Directorate’s patient/carer experience and involvement work and drive co-production within service developments and transformation work in line with the Trust’s strategy.

The successful applicant will have a passion for developing co-production across all areas of Mental Health services, they may have their own lived experience and they will work collaboratively with patients, carers and staff members on a joint vision to understand and improve the experiences of those who use Oxford Health NHS Foundation Trust services.

The purpose of this role is to lead, innovate and challenge to promote a culture of co-production within the Buckinghamshire mental health services.

**Some of the key elements include**:

- To be an advocate on behalf of patients/carers to maximise their opportunities to co-produce within the Directorate and as part of local and national forums.
- To support services to increase and manage engagement opportunities, through innovation work, staff recruitment, forums, project work, business development, stakeholder engagement, communication via media and the development of resources.
- To ensure learning from patient and carer experiences is integrated with feedback from other sources such as complaints and incidents and fed into the strategic work of the Directorate
- To work closely with the established patient/ carer forums to drive change
- To support and deliver feedback mechanisms, helping teams to gather insights and promote an ethos of continuous quality improvement.

This role will work flexibly across Buckinghamshire to meet the needs of the patient/carers and services involved in the many projects currently in progress and those developing.

A full driving licence and access to a car is desirable for this role alongside excellent communication skills, the ability to work in a team as well as on your own initiative and a genuine passion for patients/ carers to be involved at the heart of everything we do.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

**Our values are**: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression

Access to tailored individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount across a wide range of shops, restaurants and retailers

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (please note waiting lists may apply)

Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

**Job responsibilities**:
Act as an advocate for patients and carers

Ensure that patient experience is core to all clinical and service development

Effectively train and support patients and carers to ensure their involvement is meaningful and sustainable

Evaluate effectiveness of involvement activities and feedback

Support and deliver effective feedback mechanisms and act on the information obtained

Work to continuously improve quality of services and quality of co-production work

Support to deliver the Trust strategy

Keep and provide appropriate records, analyse data and present findings to required forums

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