Customer Service

4 days ago


Diss, United Kingdom Smurfit Kappa Full time

Customer Service Advisor

Key responsibilities will include:

- Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times
- Processing customer orders in a timely manner in line with key performance indicators
- Processing customer complaints in line with business processes and ensuring customers are kept up to date
- Developing strong professional relationships with customers and colleagues alike
- Identifying opportunities to enhance the customer experience by making service improvement recommendations
- Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers
- Manage stocks against agreed levels to ensure balance between OTIF levels, production capacity and aged stock.
- Compliance with company’s Health and Safety requirements
- Timely management of processing of new order tooling requirements and specification check sheets to ensure orders are correct to customer needs and meet the required timeframes
- Work with other departments to develop efficient delivery of customer service requirements
- Excellent communication skills both oral and written communication skills with a high level of numeracy
- A passion for customer care, developing good, productive working relationships with internal and external customers
- Being able to work as part of a team as well as on their own initiative
- Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle
- High levels of accuracy with data entry
- Good understanding of computer systems including Microsoft Excel and other Office products
- An ability to make decisions in line with current business processes
- An ability to act with integrity and take ownership of customer service issues through to resolution.
- Able to remain calm under pressure and be confident in challenging situations
- Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions

We are a small office within a global orginisation, looking forsomeone to join our team, we would love to hear from you

**Salary**: From £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service / sales: 1 year (preferred)

Work Location: One location



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