Customer Service and Sales Advisor

2 days ago


Diss, United Kingdom Reed Business Support Full time

REED are working closely with a fantastic organisation who are well established and growing their team in Diss, recruiting for the position of **Customer Service & Sales Advisor.**

12 month fixed term contract, potential to go permanent. Working 37.5 hours per week, Monday to Friday either 8am-4:30pm / 8:30am-5pm / 9am-5:30pm.

3 days in the office and 2 days from home (you can work in the office all week if you prefer to).

Within this position you will be..

Handling incoming phone calls from customers, dealing with queries and providing an excellent service
Booking and coordinating appointments for maintenance work
Communicating updates to customers
Maintaining accurate records of works and customer information, adhering to GDPR
Contacting existing customers to promote additional services
Investigating an issues to ensure they are resolved promptly and customers are satisfied
Processing payments and managing credit/debit card payments in line with compliance

**Person requirements**

Existing customer service or sales experience within Office environments,
Excellent telephone manner with confidence to deal with existing and new customers
Excellent customer service standards at all levels
Computer literate
Literacy and numeracy skills and Maths & English GCSE required
Good organisation and planning skills
Able to build relationships and handle customer objections
Resilience, self motivation and strong work ethic
Able to resolve issues calmly and ensuring customers receive the best service
Good listening skills

**Package**

Salary of £21,000
Bonus of £300-£500 per month based on performance
Annual leave
Pension Scheme
Eye Test and Glasses Vouchers
Retail, Leisure and Restaurant Discount
Friendly team environment



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