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Customer Service Advisor
4 months ago
Customer Service Advisor / Near Diss, Norfolk / £24,000 per annuM/Full time / Permanent
We are recruiting a Customer Service Advisor to join our client based near Diss, Norfolk.
8:30am to 5:00pm, Monday to Friday.
Up to £24,000 per annum.
Key responsibilities will include:
- Answering incoming customer calls as the first point of contact, ensuring the best possible customer service is provided at all times.
- Processing customer orders in a timely manner in line with key performance indicators.
- Processing customer complaints in line with business processes and ensuring customers are kept up to date.
- Developing strong professional relationships with customers.
- Identifying opportunities to enhance the customer experience by making service improvement recommendations.
- Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers.
- Processing of new orders and checking them against the specification sheets to ensure orders are correct to customer needs and meet the required timeframes.
Skills and experience required:
- Excellent communication skills
- A passion for customer care, developing excellent working relationships with internal and external customers.
- Good organisational skills.
- High levels of accuracy with data entry.
- Good understanding of computer systems including Microsoft Excel.
- An ability to make decisions.
- An ability to act with integrity and take ownership of customer service issues through to resolution.
- Able to remain calm under pressure and be confident in challenging situations.
**Benefits**:
- 25 days’ holiday, plus bank holidays
- Workplace pension
- Regular bespoke training
- A quarterly recognition scheme
- Employee Assistance Programme
**Job Information**:
- Job Reference: J36627_1679914285
- Salary: £22000 - £24000 per annum
- Salary From: £22000
- Salary To: £24000
- Job Industries: Call Centre and Customer Service
- Job Locations: Diss, Norfolk
- Job Types: Permanent
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