2nd Line Support Engineer

3 weeks ago


Manchester, United Kingdom Blue Octopus Recruitment Limited Full time

ForHousing is a social purpose business that positively impacts communities by reinvesting profits, building vibrant and safe communities. We know that together we achieve more so we work with a range of like-minded partners to deliver positive change in communities and improve lives

**We’re a busy team with lots to do. If you have a “can do, will do" approach and can hit the ground running then you’ll fit right in.

Working as part of a technical Service Desk Team, providing an efficient and effective 2ndline support function, resolving all ICT related issues and request from ForHousing internal customers, whilst adhering to business service level agreements and team processes.

You’ll deal with a range of queries including escalated issues from the 1st line support team, taking ownership of issues and finding solutionsusing a variety of tools and resources, liaising with 3rd party support vendors where issues need to be escalated or raised for specialist support.

In addition, you’ll support, maintain, test and improve a range of technical solutions and services across the ForHousing organisation, working with various teams within the organisation and externally as part of BAU support or project workstreams, whilst taking opportunities to contribute to continual service improvement.

You’ll also support the 1st line support team by providing technical and coaching support including documentation and contribution to the team knowledgebase and technical skills matrix.

**The main skills needed for this position are**:

- GCSE equivalent standard in Maths and English
- MTA, MCSE, CCNA, ITIL v3 (Desirable)
- Experience of managing and maintaining a desktop/server environment
- Excellent face to face and telephone communication skills
- Proven ability to adapt to changing technologies
- Established fault diagnosis & troubleshooting skills
- Extensive experience of Active Directory administration and configuration
- In depth knowledge of industry standard Microsoft products (Windows 7, Windows 8, Windows 10, Windows Server 2008/12 Server, Windows Mobile, MS Office Suite)
- Effective written communication skills & attention to detail.
- Ability to work unsupervised and prioritise workloads.
- Excellent knowledge of Citrix XenDesktop
- Extensive server management experience in a multi-site single domain environment.



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