Remote 2nd Line Engineer

3 weeks ago


Wigan Greater Manchester, United Kingdom In Technology Group Full time €25,000

Job Title: Help Desk 2nd Line Engineer
We are looking for an experienced Help Desk 2nd Line Engineer to join a well-established software company based near Wigan. The successful candidate will join the existing team of Engineers and will provide support to users of the company's software applications.
This role requires strong technical skills, excellent customer service skills and a comprehensive understanding of the company's software products. The successful candidate will be responsible for providing advice and assistance to users of the software applications and resolving any issues that may arise.
Providing technical assistance and support for incoming queries and issues related to the software
Diagnosing and resolving technical hardware and software issues reported by users
Documenting technical knowledge using the CRM
Setup and commissioning of systems
Testing and preparing the hardware
Delivering training to the end user (occasionally can be on site)Technical & Personable Skills Required:
In-depth knowledge of software applications and IT systems
Experience of using remotely control tools
SQL and PHP Knowledge (or any other scripting languages)
Time attendance / Workforce Management Software experience
Free Parking
Pension Scheme
4 Weeks Annual Leave
Monday - Friday 9am - 5pm
To apply for this position, please submit your CV for immediate consideration and to receive further details about the role.
Keywords: Help Desk Engineer, Technical Support Engineer, IT Support Engineer, IT Technician, Software Support Engineer.



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