1st / 2nd Line Helpdesk Engineer

2 weeks ago


Wigan Greater Manchester, United Kingdom In Technology Group Full time

Job Title: 1st / 2nd Line Helpdesk Engineer
Office based
We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.
Competitive salary dependent on experience
Professional development and growth plan
Full support/induction and training
Microsoft Office 365
Active Directory / Group Policies
Cloud support (Azure, AWS)
Software and hardware installs
Networking Protocols - DNS, DHCP, TCP/IP, WAN/LANDay-to-day:
Ensure IT issues raised via phone, email, ticketing software are all logged correctly
To resolve issues adhering to SLA's, ensuring to update helpdesk system
Install new hardware (printers, servers, work stations etc)
Install software for end users
Set up accounts, passwords (new and resets), permissions
Monitoring IT systems and infrastructure
Helping the team with any internal or external projects
Occasional on-site visitsIf you meet the specification above and you're ready to take your career to the next level, please apply for immediate consideration
Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk



  • Wigan, Greater Manchester, United Kingdom Wn1 IT Full time €25,000 - €30,000

    The change and results driven solutions provider. Careers: IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field) Home > WN1 Careers > IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field) WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology...

  • Helpdesk Support

    6 days ago


    Stockport, Greater Manchester, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a technical support capacity. This company has a strong belief in training and such is the nature of their diverse technical stack, the ability to develop new skills is excellent. You are actively encouraged to study for industry recognised qualifications and even given a pay rise when you...


  • Greater Manchester, United Kingdom In Technology Group Full time €26,000

    Role: 1st/2nd Line IT Engineer Location: Warrington & Bradford Salary: £26,000 DOE We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a hardware manufacturing company, based in Warrington. Founded by gamers and developers, they specialise in manufacturing high performance PCs and gaming tech. The successful candidate will be...


  • Manchester, United Kingdom ITECCO Full time

    Job Title: 1st/2nd Line IT Support Contractor Location: Manchester **Salary**: £140-£150/day Inside IR35 We are looking for an experienced and motivated IT Support Contractor to join my client's IT Services team in Manchester. As an IT Support Contractor, you will be responsible for providing 1st/2nd Line IT Support to their customers. This will involve...


  • Oldham, Greater Manchester, United Kingdom In Technology Group Full time €26,000

    Role: 1st/2nd Line IT Engineer We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a hardware manufacturing company, based in Warrington. Founded by gamers and developers, they specialise in manufacturing high performance PCs and gaming tech. The successful candidate will be responsible for providing technical support to internal users...


  • Manchester, United Kingdom ITECCO Full time

    **1st line Support Engineer - £23k - Greater Manchester** **Role - 1st line Support Engineer** **Salary - £23k** **Location - Stretford, Greater Manchester** **Any experience is desirable, however, my client are looking for someone who is passionate about IT and ready to learn and start their career!** This is a great opportunity for those who are...


  • Wigan, Greater Manchester, United Kingdom Wn1 IT Full time

    IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field) Home WN1 Careers IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field) WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector. WN1 Technology is a progressive MSP support services...

  • 1st Line IT Support

    4 days ago


    Wigan, United Kingdom ITECCO Full time

    **1st line IT Support Engineer - Wigan - £26k** My well-established and forward-thinking client are on the hunt for their next recruit. My client is now looking to add a driven 1st line IT Support Engineer to their Helpdesk on a permanent basis. This is a really existing opportunity as my client boasts incredible progression opportunities and are genuine...

  • 2Nd Line IT Support

    2 weeks ago


    Wigan, Greater Manchester, United Kingdom Ernest Gordon Recruitment Limited Full time

    2nd Line IT Support (MSP) Wigan £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the opportunity to...

  • Helpdesk Support

    6 days ago


    Manchester, United Kingdom TechNET IT Recruitment Ltd Full time

    Helpdesk Support engineer Manchester (Hybrid working) Salary up to £30k per annum + Bonus Technet is currently partnered with a worldwide sustainable fuel distribution company. The company is the one of the largest privately owned company in the UK. They currently have the need for a fantastic service desk engineer to join the team and expand there...

  • 2nd Line IT Support

    2 weeks ago


    Wigan, United Kingdom Ernest Gordon Recruitment Limited Full time

    2nd Line IT Support (MSP) Wigan £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the opportunity to...


  • Wigan, United Kingdom Ernest Gordon Recruitment Limited Full time

    2nd Line IT Support (MSP)Wigan£25,000 to £30,000 + Training + Company Benefits + ProgressionAre you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the opportunity to work in an...


  • Manchester, United Kingdom Webrecruit Full time

    Manchester, Greater Manchester £18,000 - £24,000 per annum Plus Pension, Healthcare Scheme, 25 Days’ Holiday & Your Birthday Off Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base. They are now looking for a 1st Line Support Advisor to...


  • Manchester, United Kingdom Webrecruit Full time

    **1st Line Support Advisor** Manchester, Greater Manchester £18,000 - £24,000 per annum Plus Pension, Healthcare Scheme, 25 Days’ Holiday & Your Birthday Off Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base. They are now looking for a 1st...


  • Wigan, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer (2nd Line)** **Wigan** **£24,000 - £27,000** + Progression + Internal Training + Company Benefits Are you an IT Support Engineer looking for a new role working for a up and coming, family run Business, where you will be provided with specialised training and the opportunity to progress into Management? On offer is the opportunity...


  • City of London, Greater London, United Kingdom Dgh Recruitment Full time

    IT Support Analyst / 1st/2nd Line Support Analyst Do you have the right skills and experience for this role Read on to find out, and make your application. A fantastic opportunity has arisen for an IT Support Analyst / 1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Support Analyst / 1st/2nd Line Support...

  • IT Support Engineer

    1 hour ago


    City of London, Greater London, United Kingdom Intellect Group Full time €40,000 - €50,000

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk...


  • Stockport, Greater Manchester, United Kingdom Grassroots Recruitment Limited Full time

    Our client, a highly respected Stockport employer, is looking for a new member of their technical support team due to recent promotions. The role will be to triage IT Support requests from internal members of staff and either providing a fix straight away or logging the details on their IT Support System and assigning it to the 2nd/3rd line team. Such is...

  • 2nd Line Engineer

    1 month ago


    Manchester, United Kingdom Xpertise Recruitment Ltd Full time

    **2nd Line Engineer - £25,000-£30,000 - Manchester - Hybrid Working** Are you an experienced support engineer, looking for that next step in your career? Do you have clear, demonstrable experience in 1st-line support / 2nd-line support? Have you had exposure to ticket, resolving, escalation and customer-facing instances? Doyou want to further fulfill...


  • Manchester, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...