2nd Line Support Engineer

2 weeks ago


Manchester, United Kingdom Allegiance Technology Full time

**?? 2nd Line Support Engineer ??
?Manchester, Old Trafford ?
??£30,000 DOE ??**

An established MSP who has been in business for over 20 years, they are now looking for an extra set of hands as their client base expands and the company grows This is a great opportunity to join a business which will allow you to get stuck in some excitingproject work and general support duties day to day. This company prides themselves on their excellent development plans and working within a close-knit and friendly team environment. Do you want to be the next person to benefit from this?

You will provide technical support remotely for the business's external clients. Your duties will include: Resolving tickets, picking up escalated tickets from first line, involvement in some exciting projects, technical research for client solutions, loggingand updating IT support issues and partaking in technical training and personal development sessions.

There are excellent opportunities for progression internally and you will be promoted in line with experience gained. There are no set dates for this, however, your salary will increase with your responsibilities and your earning potential is limited onlyby yourself.

**Benefits**
- 28 days holiday including bank holidays, increasing with length of service
- Birthday off
- Health cash plan with free access to a confidential EAP (employee Assistance Programme)
- Cycle to work scheme, tech scheme and retail discounts
- Gym Pass
- Flexible working hours
- On-going training opportunities

**Their current Technology stack includes some of the below**:

- Microsoft Windows server 2012 onwards
- Microsoft 365 and its addons (OneDrive, SharePoint, Teams etc.)
- Strong troubleshooting experience with HyperV, Active Directory, Azure
- Strong general hardware/software troubleshooting
- Ability to think 'out-side-the-box'



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