Junior Client Accounts Administrator

7 months ago


Richmond, United Kingdom Property Personnel Full time

This **upmarket global real estate agency** with an** **enviable reputation** **and an **international network of offices,** currently has an opportunity for a **Junior Client Accounts Administrator** to join the team in** Richmond-upon-Thames.**

Based within the** vibrant lettings head office**, you will be working closely with the tenancy progression, property management and renewals teams. The accounts team whilst **hardworking and proactive,** **is equally **friendly and sociable.** They have created an environment that’s **full of energy aiming for a good work/life balance.**

Your primary role will be to **manage a **small portfolio of clients within the lettings division **and support the rest of the team.** This role would perfectly suit someone with previous residential lettings experience, but it’s **not essential as training will be provided.**

**Responsibilities will include**:

- Answering and solving queries from landlords, tenants, the other head office departments and branches
- Processing terminations
- Processing payments of deposit returns to outgoing tenants
- Managing daily payments to contractors and landlords including rent and credits
- Importing new deals and ensuring correct fees are collected from landlords
- Raising rent demands and allocating tenant receipts
- Spotting inconsistencies and recognising ‘red flags’ and take the appropriate actions
- Assisting with approval of bank details
- Being a team player and assisting the rest of the team with their daily processes as required.

**Personal specification**:

- Minimum of 1 years’ solid previous experience in a similar role
- Preferably previous experience in lettings accounts but not essential - may suit someone with a banking background, evidence of good numerously skills are important
- Customer service experience
- Accurate IT skills and methodical approach
- Excellent written and verbal communication
- Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
- Ability to process and organise workload quickly but accurately
- Strong attention to detail.

The **salary** on offer for this role will be in the region of** £2**4,000 to £**28,000 **dependent on previous experience, plus an **annual discretionary bonus. Benefits** include **25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, life assurance, discount portal,** and more.



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