Client Accounts Team Leader

5 months ago

Richmond, United Kingdom Savills Full time

**Role Overview**

Working in our vibrant lettings head office at Richmond you’ll be sat amongst our tenancy progression, client services, property management and renewal teams. The accounts team, whilst hardworking and proactive, are friendly and sociable. We’ve created an environment that’s full of energy aiming for a good work/life balance.

Your primary role will be to oversee a team of 3/4 client accountants, each with their own portfolio of clients while you yourself will also manage your own smaller portfolio of clients. You will, with your manager ensure that the team are fully trained and performing their daily tasks, achieving their KPIs (which you will help set) in turn providing a great customer service to our front offices, internal teams and clients alike.

**Key Responsibilities**
- Answering and solve queries from landlords, tenants, the other head office departments and our branches
- Processing terminations
- Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
- Ensuring correct fees are collected from landlords
- Managing daily payments to landlords including rent and credits
- Making tenancies live
- Ensuring daily processes are carried out by your team
- Spotting inconsistencies and recognising ‘red flags’ and take the appropriate actions
- Being a team player and driving your team to achieve their goals
- Ensuring all tasks on your own portfolio are carried out.

**Key Skills**
- Accurate IT skills and methodical approach
- Excellent written and verbal communication
- Preferably previous experience in lettings accounts but not essential - the position may suit someone with an administrative background, evidence of good numerously skills are important
- Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
- Ability to process and organise
- Experience of managing a small team.

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

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