Customer Services Adviser Level 1

4 weeks ago


Coventry, United Kingdom Coventry City Council Full time

About the team we are recruiting to

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?
We have two part-time vacancies within our busy Customer Services Contact Centre Team. Our business opening hours are 9:00 - 17:00, Monday to Friday, with shifts covering from 8:30 to 17:30 each day.

You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a call centre environment although training will be given.

2 x Part Time posts - 23 hours working Monday-Thursday 9:30-14:00 and Friday 9:30-14:30 and 30 hours working Monday, Tuesday, Thursday and Friday (salary for part-time roles will be pro-rata to the number of hours worked)

Closing date is 9th February 2023. Assessments will consist of a competency-based interview and a work-based role-play exercise. If you aren’t sure or have some questions, we’d be happy to talk to you, call Mandy on 024 769 77277 or Carole on 024 769 77386 during office hours for an informal conversation.

We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016. We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.

Who are we looking for?
- Care about delivering an excellent service to every internal and external customer
- Excellent communication skills, confident in face to face, telephone and written activity
- Ability to support a diverse customer base
- Ability to deliver in a fast-paced environment
- Ability to respond to change positively
- To Be Flexible to the needs of the service
- Good IT skills
- An understanding of the range of services provided by the council.

All attachments for the job can be found here


About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

Our Values
It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Our Values are:



  • Coventry, United Kingdom RSD Recruitment Full time

    **Customer Service Advisor** **£20,000 - £21,000** **Monday to Friday (8:00am - 16:30pm), 1 in 2 Saturdays, 1 in 2 Sundays** **Full time** The Access Store is the operational heart of the company. The role of the Customer Sales Advisor is to ensure Access customers receive a consistently high level of service. In addition to providing day-to-day help...


  • Coventry, United Kingdom Talent Hire Group Full time

    **Main Duties & Responsibilities** - Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met. - Listening to the customer and understanding their needs - Negotiating and endeavoring to satisfy the customer, keeping them informed - Dealing with a variety of...

  • Customer Service

    4 weeks ago


    Coventry, United Kingdom Alma Personnel Full time

    **Customer Service/Progress Chaser** We are looking for a confident Customer Service professional to join a manufacturing organisation due to a busy period. You will be progress chasing and calling suppliers regarding shortages. This role requires someone who is confident in speaking to all different levels of staff. Good IT skills required as you will...


  • Coventry, United Kingdom C & C Vehicle Services Ltd Full time

    C & C Vehicle Services Ltd is a well-established accident repair business currently located in Oldham, Wolverhampton, Chesterfield and Sunderland. This role will be based at our new site in Coventry. **Role Summary** This role acts as liaison between regional customers including insurance companies and accident management companies who are managing...


  • Coventry, United Kingdom Welton Connections Full time

    **About us...** Welton Connections Ltd is an established services firm, currently providing marketing assistance and analysis to international businesses looking to build a presence in the UK. We are looking to grow a broad range of remote customer enquiry teams and back office management personnel to service our clients. **About our clients...** Our...

  • Customer Service

    19 hours ago


    Coventry, United Kingdom Reed Full time

    REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a 6 months FTC basis. Customer Support - Coventry based organisation, offering hybrid working.   35 hours per week – 9:00 – 17:00 (1 hours lunch) Monday – Friday £21000PA...


  • Coventry, United Kingdom Spectrum Outfitters Full time

    Spectrum Outfitters are a Warwickshire based, trans-owned, family run business. We sell gender affirming products, mainly to the LGBT+ community. We're looking for a new Fulfilment and Customer Service advisor, to join our expanding team. This is a full time office-based job - unable to WFH. Must be able to drive. **Duties include but are not limited...


  • Coventry, United Kingdom Workmate Agency Full time

    Our client is hiring a **Customer Service Advisor** - could this be you?! **KEY INFORMATION**: - Offering a salary of £12 - £12.50 per hour based on experience - Located in Warwick, Warwickshire - This is a temp to perm contract - Working hours are Monday - Friday, 2pm - 10:30pm (37.5 hours per week) **REQUIRED EXPERIENCE**: - 5+ years experience in...


  • Coventry, United Kingdom Shell Energy Full time

    **Our Journey**: At Shell Energy Retail Limited, we believe that home energy matters. It’s more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It’s the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband,...


  • Coventry, United Kingdom AXO Student Living Full time

    **Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...


  • Coventry, United Kingdom AXO Student Living Full time

    **Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built...

  • Customer Service

    1 month ago


    Coventry, United Kingdom Haute Dolci Full time

    **About us** With over 15 years of Passion and Savoir-faire. Haute Dolci continues to set the path forward for innovative Desserts and Beverages. Want to be part of something new? Something Special? At Haute Dolci we offer our customers an exquisite menu of freshly made desserts & brunch, served in chic and luxurious surroundings We are currently looking...

  • Hgv Class 1 Driver

    1 month ago


    Coventry, United Kingdom GBA Credit Services Full time

    COMPANY GBA Logistic - Dedicated Fleet JOB TITLE HGV Class 1 Driver SHIFTS 5 on 3 off, 22:00-01:00 Start Times SALARY £41,184 BASE Coventry             GBA Logistics has been delivering logistics solutions since...


  • Coventry, United Kingdom Unitemps Full time

    Our client based on the Westwood Business Park, close to the University of Warwick, are looking for Customer Service Assistants to work in their call centre. You will also be required to work a minimum of 1 in 4 Saturdays, from 09:00 - 13:00, for which overtime will be paid at 1.5x normal salary. This role is due to start on 15th May and the role is a...


  • Coventry, United Kingdom First Choice Recruitment, Wakefield Full time

    **Customer Service Assistant** **Rate: £10.42 per hour (£11.49 after 12 weeks)** **Start dates: 14/08 and 16/08** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday -...


  • Coventry, United Kingdom Forest Friends Day Nursery, Canal Basin Full time

    _Nursery Practitioner Level 3_ We are looking for someone to join our Forest Friends Day nursery Team; *Who will smile every day. *Likes to offer and engage with new experiences with the children? *A team player and doesn't mind getting messy, dirty, and more importantly likes to have fun! - The working Hours are Full time, 51weeks, 25 hours per week,...


  • Coventry, United Kingdom Unitemps Full time

    Our Coventry based client is looking for a French Speaking Customer Service Advisor to join their team on a permanent basis. This is part time role of 19 hours per week and you will be expected to work Monday and Tuesday 08:00-16:30 and Wednesday 08:00-12:00. The office is based near Warwick University and there is opportunity to work on a hybrid basis once...


  • Coventry, United Kingdom Blue Arrow Full time

    Position: Customer Service Advisor Location: Remote BUT within commutable distance of Coventry (CV6) Start date: 12/6/2023 **Salary**: £10.90 Hours: Full Time 37.5 hours per week Hours Pattern: Monday to Friday between 8am-4pm (but flexibility available between 8am -6pm) Blue Arrow is offering a superb opportunity to work as a customer service...