Customer Service Advisor
2 months ago
Our client is hiring a **Customer Service Advisor** - could this be you?
**KEY INFORMATION**:
- Offering a salary of £12 - £12.50 per hour based on experience
- Located in Warwick, Warwickshire
- This is a temp to perm contract
- Working hours are Monday - Friday, 2pm - 10:30pm (37.5 hours per week)
**REQUIRED EXPERIENCE**:
- 5+ years experience in customer service (essential)
- 2+ years experience in administration (essential)
- 2+ years experience in call handling (essential)
- 1+ years experience in line management (preferred)
- 1+ years experience in complaint handling (preferred)
**OTHER SKILLS**:
- Must be authoritative and able to give clear instructions to others when required
- Should be an excellent team player with experience of successfully motivating teams
- Requires excellent written and verbal communication skills
- Must demonstrate great relationship, people, and resource management skills
- Should be adaptable to changing priorities and business needs
- Must be highly organised and able to work to strict deadlines
**DUTIES AND RESPONSIBILITIES**:
- Frequently liaising with customers and internal departments
- Allocation and confirmation of work to ensure smooth business operations
- Resolving internal issues identified by the team and / or customer service department
- Communication with customers to process orders and provide confirmation
- Daily report management including identification of errors or anomalies
- Encouraging improved team performance to meet company-led targets and KPIs
- Multitasking whilst working to strict deadlines and changing priorities
- Identifying areas of improvement within the operational delivery of services
- Other administrative and customer support tasks as required
**COMPANY PERKS AND BENEFITS**:
- Company pension scheme
- Dedicated career development and training
- Retail and leisure discounts
- Cycle to work scheme
- Medical and dental schemes
- Holiday and travel discounts
- **Job Reference: CSM-CV**_
**Job Types**: Full-time, Temp to perm
**Salary**: £12.00-£12.50 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 5 years (required)
- Complaint handling: 1 year (preferred)
- Management: 1 year (preferred)
- Outbound calling: 2 years (required)
- Administrative: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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