Customer Service Advisor

2 months ago


Coventry, United Kingdom Workmate Agency Full time

Our client is hiring a **Customer Service Advisor** - could this be you?

**KEY INFORMATION**:

- Offering a salary of £12 - £12.50 per hour based on experience
- Located in Warwick, Warwickshire
- This is a temp to perm contract
- Working hours are Monday - Friday, 2pm - 10:30pm (37.5 hours per week)

**REQUIRED EXPERIENCE**:

- 5+ years experience in customer service (essential)
- 2+ years experience in administration (essential)
- 2+ years experience in call handling (essential)
- 1+ years experience in line management (preferred)
- 1+ years experience in complaint handling (preferred)

**OTHER SKILLS**:

- Must be authoritative and able to give clear instructions to others when required
- Should be an excellent team player with experience of successfully motivating teams
- Requires excellent written and verbal communication skills
- Must demonstrate great relationship, people, and resource management skills
- Should be adaptable to changing priorities and business needs
- Must be highly organised and able to work to strict deadlines

**DUTIES AND RESPONSIBILITIES**:

- Frequently liaising with customers and internal departments
- Allocation and confirmation of work to ensure smooth business operations
- Resolving internal issues identified by the team and / or customer service department
- Communication with customers to process orders and provide confirmation
- Daily report management including identification of errors or anomalies
- Encouraging improved team performance to meet company-led targets and KPIs
- Multitasking whilst working to strict deadlines and changing priorities
- Identifying areas of improvement within the operational delivery of services
- Other administrative and customer support tasks as required

**COMPANY PERKS AND BENEFITS**:

- Company pension scheme
- Dedicated career development and training
- Retail and leisure discounts
- Cycle to work scheme
- Medical and dental schemes
- Holiday and travel discounts
- **Job Reference: CSM-CV**_

**Job Types**: Full-time, Temp to perm

**Salary**: £12.00-£12.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 5 years (required)
- Complaint handling: 1 year (preferred)
- Management: 1 year (preferred)
- Outbound calling: 2 years (required)
- Administrative: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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