Customer Assistant

5 months ago

Bishop's Stortford, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant

Shift Pattern

Week 1

Sun 7.00-17.30

Mon 10.30-19.30

Thurs 11.30-19.30

Fri 11.00-19.30

Wk 2

Mon 10.30-19.30

Thurs 5.00-14.00

Friday 10.30-19.30

Sat 10.30-19.30

[09:58] Brown, Michelle

This role is largely Warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be provided.
**Key Capabilities**

Customer Assistant
Shift Pattern
Week 1
Sun 7.00-17.30
Mon 10.30-19.30
Thurs 11.30-19.30
Fri 11.00-19.30

Wk 2
Mon 10.30-19.30
Thurs 5.00-14.00
Friday 10.30-19.30
Sat 10.30-19.30
[09:58] Brown, Michelle

This role is largely Warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be provided.

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

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