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Change Management Office Lead

2 months ago

Milton Keynes, United Kingdom Motor Insurers' Bureau Full time

Job Role

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

The Change Management Office Lead role provides oversight, support for and governance of the organisation’s agreed change activity according to a defined Change Framework. This includes overseeing provision of clear and consistent reporting to enable informed decision-making, transparency and clearly documented and understood change outcomes and leadership of an effective Change Management Office (CMO), providing centralised support and leadership for a team of change professionals, working collaboratively across the organisation.

Key Outputs
- Facilitate the planning, governance and delivery of change activity to deliver the agreed business strategy.
- Support regular review of the MIB’s Change Framework.
- Operate industry standard change governance and risk management processes.
- Provide regular reporting to demonstrate progress, the delivery status and any risks or issues associated with agreed delivery in order to:

- Inform decisions / balance priorities.
- Support recommendations for making progress.
- Support planning to ensure resources are available to support and deliver changes to services. Work with Technology and Change leads, programme teams, customers and third-party vendors to ensure priorities can be accurately assessed.
- Ensure successful delivery and acceptance of change by engaging stakeholders to minimise disruption and distress.
- Take a proactive role as part of a high-performing, customer-centric CMO team.
- Provide line management and central support to a small team of change professionals working within the organisation.
- Plan and facilitate assignment of change capability to support agreed change delivery, supporting recruitment activity and consistent on-boarding as required.
- Identify, oversee and manage risk across the team’s delivery.
- Coach and mentor team, support education of stakeholder community.

Relationships

Qualifications and Education

Skills and Knowledge
- Proven track record in organisation Change and technology portfolio programmes.
- Experience working within and leading change delivery teams providing support and development services across a number of workstreams.
- Effective, engaging communicator with proven ability to articulate complex concepts simply to a broad audience.
- Experience working with outsourced providers and third parties. Understanding of contracts and managing third parties to deliver against agreed commitments.
- Successful record of stakeholder and relationship management, able to influence diverse stakeholder groups.
- Excellent problem-solving skills, ability to manage conflicting, fast-changing priorities.
- Experience of managing significant financial budgets.
- Experience working as part of high-performing teams.
- Ability to motivate, coach and inspire colleagues.
- Governance, risk and regulatory awareness.
- Experience working with industry recognised standards and frameworks (e.g. ITIL, Prince2, APM, agile methodology).

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Salary circa £45,000.00 per annum depending on experience
Grade 11
35 hours per week (Monday - Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme

**Benefits**:
Contract TypePermanent Applications Close Date14 Apr 2024