Customer Representative
3 weeks ago
As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.
**Responsibilities**:
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Enter customer data and update account information in the company database
- Utilize upselling techniques to maximize sales opportunities
- Collaborate with other team members to ensure excellent customer service and satisfaction
**Experience**:
- Previous experience in a customer service role preferred
- Excellent phone etiquette and communication skills
- Fluent in English, both written and verbal
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
**Job Types**: Full-time, Permanent
**Salary**: From £25,248.97 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Sheffield (preferred)
Work Location: In person
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Customer Representative
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