Customer Representative

3 weeks ago


Sheffield, United Kingdom Relay Group Limited Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Responsibilities**:

- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Enter customer data and update account information in the company database
- Utilize upselling techniques to maximize sales opportunities
- Collaborate with other team members to ensure excellent customer service and satisfaction

**Experience**:

- Previous experience in a customer service role preferred
- Excellent phone etiquette and communication skills
- Fluent in English, both written and verbal
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

**Salary**: From £25,248.97 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Sheffield (preferred)

Work Location: In person



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