![CSP U.K. LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Representative
1 month ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
**Duties**:
- Communicate effectively with customers to understand their inquiries, concerns, and requests
- Provide accurate and timely information regarding products, services, and promotions
- Upsell additional products or services to enhance the customer experience
- Analyze customer accounts and provide appropriate solutions or recommendations
- Perform data entry tasks to update customer information in the system
- Maintain a high level of professionalism and phone etiquette during all customer interactions
- Collaborate with other team members to resolve complex customer issues
**Requirements**:
- Excellent verbal and written communication skills in English
- Proficiency in data entry and computer systems
- Strong problem-solving skills and ability to analyze customer needs
- Exceptional phone etiquette and ability to handle difficult or irate customers with professionalism
**Job Types**: Full-time, Permanent
Pay: From £24,955.89 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 15/05/2024
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