Business Support Administrator

3 months ago

Belfast, United Kingdom Tetra Tech Full time

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

**ROLE OUTLINE**

You will be providing an internal customer focused support service to the business, particularly for fee earning staff who require support on day to day operational tasks. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to high standard. The role requires effective organisational skills and excellent team working to ensure the operations team workload is processed according to requirements and escalated where appropriate in order to maintain service levels. You will also be accountable for ensuring you follow the current process and provide guidance to others and help all staff understand the business protocols. In addition, you may be required to support on wider business topics where the requirement arises.

**KEY ACCOUNTABILITIES**
- Booking and arranging stationary suppliers to remote staff
- Efficient processing of inbound and outbound post from a central point
- Reception - Action all centralised reception calls across the UK
- IT Register - monitor, update and action the IT policy register
- Support for Fleet management, and pool car data input to monitor and track activity
- SharePoint - assist in the updates on SharePoint folders
- Minute taking
- Booking standard courier requests and updating the tracker
- Where necessary, printing, binding, laminating, posting if the business need arises
- Support teams by booking equipment and onsite kit where applicable
- Accurate, timely and cost-effective booking of travel, accommodation, car hire etc
- PPE - order, release and track clothing and equipment for staff and escalate out of date items through reports
- Office Access and Risk Assessments - Support of H&S functionality to manage office access permissions and tracking of activity
- Assist and support with the rollout of initiatives endorsed by BS Project & Improvements team
- Support a starter and leaver process where applicable and appropriate
- Provide administrative support at offices where approved and essential therefore travel may be required in exceptional circumstances for e.g. to assist facilities.
- Actively suggest opportunities for efficiencies/improvements through your line manger
- Proactive approach and encompass a role of an exemplar of compliance to GDPR
- Undertaking other duties not specifically stated above, which from time to time are necessary for effective performance of the team and the business
- Accommodation of additional time to be worked to ensure completion of tasks
- If security cleared to the appropriate level, you may be required to assist with support tasks relating to areas that require security cleared personnel only.

**SKILLS, KNOWLEDGE, EXPERIENCE**
- Highly articulate with excellent interpersonal skills
- Friendly and approachable with excellent customer service
- Enjoy working in a busy professional environment
- Able to multi-task, organise and prioritise workloads whilst remaining calm under pressure
- Ability to problem solve and make sound decisions to suit our business and clients’ needs
- Willing to learn and utilise your skills to provide a high level of service
- Able to work well as a team and on your own
- Willingness to be flexible and adaptable
- Good working knowledge of Microsoft Office Suite, particularly Word, Excel and Outlook, 365 and PowerPoint
- Ability to adapt to new ways of working, including the introduction of new technologies

The salary for this role is up to £23,000 depending on experience.

**About Tetra Tech**:
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.
- We are very_ happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance._

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