Customer Centre Specialist

2 months ago

Birmingham, United Kingdom Cazoo Full time

**Job Summary**:

- **Location**: 821 Tyburn Rd, Birmingham B24 9NY
- **Salary**:£23,400 per annum (40 hours a week)
- **Rota**: 5 days in 7, Monday - Sunday

Cazoo launched its online proposition in December 2019, allowing customers to order a car from the comfort of their own homes and get it delivered to their door in as little as 72 hours. Cazoo Customer Centres allow certain customers to feel even more confident about buying a used car online by being able to pop in to talk face to face with our customer-obsessed Customer Centre Specialist.
- Knowledge of cars is definitely not essential, but you will need to be passionate about delivering an outstanding customer experience in one of our Cazoo Customer Centres, striving to continually exceed customer expectations.
- Having an interest in Sales is a must, as a key part of this role will involve ensuring that all Cazoo customers are aware of the features & benefits of the products we sell and ensuring these are aligned to the customer's needs.
- If you're forward-thinking, have an eye for detail, are a great communicator, enjoy meeting lots of new people every day, and you can do all of this whilst giving a great customer experience, then we want to hear from you.

**What you'll be doing**
- Supporting walk-in customers through their browsing process, either by helping them to browse our website in one of our dedicated spaces or connecting them to our central Customer Support Team.
- Completing handovers with all customers who arrive at the Cazoo Customer Centre to pick up their Cazoo car, sell or part-exchange an existing car, or return a car which they'd bought using our 7-day money back guarantee.
- Upselling and providing information on value-added products and services in person and over the phone, such as CazooCover Extended Warranty, CazooGuard Pain Protection and CazooPlan Service Plans.
- Build rapport and assist all customers to resolve any complaints/issues quickly to maintain high-quality customer service. Knowing when to escalate to on-site management and the central CS team.
- Completing accurate quality assurance checks on all vehicles to maintain high standards and stock checking of inventory on site.
- Using your extensive Cazoo proposition and process knowledge to answer any questions or resolve issues our customers may have while in the customer centre.
- Proactively assist any customers who experience any post-sales issues with their car - supporting where possible on site and setting clear expectations if we need to diagnose and repair.
- Support customers who are at the Customer Centre with payments and refunds
- Checking in and supporting customers through the servicing and repair process, ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.
- Translating any technical automotive or financial jargon into plain English to make it simpler for our customers. Being able to convey back to a customer in simple terms what work needs to be carried out and the cost where applicable, in person and over the phone.
- Claim Service Plan payments, establishing the correct account and values available.
- Efficiently ordering and logging consumables and parts.

**Skills and Experience Required**
- Customer obsessed and passionate about delivering excellent customer service.
- Excellent face-to-face communicator and highly personable.
- Previous experience of selling products within a Retail environment is desirable.
- Can solve problems and think on your feet. You'll be someone with a real 'Can Do' attitude.
- Strong attention to detail, with a natural desire to take ownership.
- Ability to remain calm during difficult situations or in a very busy environment.
- The ability to work unsupervised and in an ambiguous environment.
- Collaborative and keen to be a team player.
- Applicants must have a full UK driving licence.

**What's in it for you**:

- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Generous annual leave, plus an extra day for your Birthday
- Wellness fund - you are allowed to claim £100 per year for wellbeing
- Contributory Pension (Up to 5% matched)
- Cycle to work scheme

  • Customer Centre Specialist

    3 months ago

    Birmingham, United Kingdom Cazoo Full time

    **Job Summary**: - **Location**:821 Tyburn Rd, Birmingham B24 9NY - **Salary**:£23,400 per annum (40 hours a week) Cazoo launched its online proposition in December 2019, allowing customers to order a car from the comfort of their own homes and get it delivered to their door in as little as 72 hours. Cazoo Customer Centres allow certain customers to feel...

  • Customer Service Representative

    3 days ago

    Birmingham, Birmingham, United Kingdom Contact Centre Birmingham Full time

    Customer Contact SpecialistWe are seeking a skilled Customer Contact Specialist to join our Contact Centre Birmingham team. This role offers a competitive salary with opportunities for bonuses and hybrid working.Key Responsibilities:Manage customer calls for service and repairs, ensuring a high level of customer satisfaction.Accurately input customer...

  • Customer Contact Specialist

    3 months ago

    Birmingham, United Kingdom Contact Centre Birmingham Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

  • Senior Customer Resolutions Specialist

    2 days ago

    Birmingham, Birmingham, United Kingdom Virgin Trains Full time

    Job Title: Senior Customer Resolutions SpecialistWe are seeking a highly skilled Senior Customer Resolutions Specialist to join our team at Virgin Trains. As a key member of our Customer Resolutions Centre, you will play a critical role in managing reputational risk and handling complex cases to uphold our service level agreements and key performance...

  • Customer Engagement Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Ingeus Full time

    Customer Engagement Specialist at Ingeus Salary: £23, Location: Birmingham The Customer Engagement Specialist serves as the main liaison for participants. Collaborating closely with Job Centre Plus (JCP) Work Coaches, this position focuses on advocating the program's benefits, connecting with participants, and collecting essential information to tailor...

  • Customer Care Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Join our dynamic team in Birmingham and make a significant impact as Customer Care Specialist - Reefer ! - ** Your Role **:The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our...

  • Customer Care Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Join our dynamic team in Birmingham and make a significant impact as Customer Care Specialist - Reefer ! - ** Your Role **:The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our...

  • Customer Service Advisor

    3 months ago

    Birmingham, United Kingdom Individual Specialist Cars Full time

    At ISC we pride ourselves on providing excellent customer service and attention to detail when repairing our client’s vehicles and we would like our team to share this passion with us. we have a great opportunity for qualified Vehicle Damage Assessors to join the Team._ **POSITION OVERVIEW** **Responsibilities**: - Working with Prestige Vehicles,...

  • Customer Experience Specialist

    2 months ago

    Birmingham, United Kingdom Interface, Inc. Full time

    Location - Birmingham City Centre Customer Experience Specialist As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. Through pro-actively going beyond our customers’ expectations in managing their orders...

  • Customer Service Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham! - ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong...

  • Customer Service Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham! - ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong...

  • Customer Service Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham! - ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong...

  • Customer Service Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham! - ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong...

  • Programme Centre of Excellence Specialist

    3 months ago

    Birmingham, United Kingdom Bridge of Hope Full time

    Progressive organisation seeks a dynamic Project Specialist to join their team as a Programme Centre of Excellence Specialist. In this role, you will contribute to the success of multiple projects by ensuring a consistent and common approach. You will work collaboratively with a broad range of internal and external stakeholders, building relationships and...

  • Customer Care Specialist Sea Logistics

    2 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Are you looking for a career in a freight forwarding and want to work for the world's number 1 sea freight forwarder? Then we have an excellent opportunity at our Birmingham Branch to join our International Supply Chain team as a customer care specialist. ** Your Role**: We are currently recruiting a Customer Care Specialist to join our International Supply...

  • Customer Service Advisor

    3 months ago

    Birmingham, United Kingdom ATS EUROMASTER Full time

    We currently have two opportunities on a part time basis working **20 hours per week **to join our Call Centre team based at our Customer Support Centre in **Aston, Birmingham **on a permanent contract. The working hours for these roles vary between **08:30am and 12:30pm or 13:30pm and 17.30pm, Monday to Saturday **(covering alternative Saturdays). Key...

  • Customer Service Assistant

    2 months ago

    Birmingham, United Kingdom LEGOLAND Discovery Centre Full time

    **Customer Service Assistant** LEGOLAND Discovery Centre Birmingham, King Edwards Rd Birmingham, WEST MIDLANDS, B1 2AA United Kingdom Calling all cool creators! Are you looking for a customer service role at LEGOLAND Discovery Centre Birmingham? Who wouldn’t want to work in what can only be described as a giant box of LEGO®?! **What we are looking...

  • Contact Centre Customer Advisor

    3 months ago

    Birmingham, United Kingdom The NEC Group Full time

    Love events as much as we do? Want to work where great experiences begin? Then come and join the Ticket Factory family. The Ticket Factory is a leading national ticket agent for events across the UK and the official box office for the National Exhibition Centre, Resorts World Arena and Utilita Arena Birmingham. Interested in working within the ticketing...

  • Contact Centre Customer Advisor

    3 months ago

    Birmingham, United Kingdom The NEC Group Full time

    Let’s get this party started! Love events as much as we do? Want to work where great experiences begin? Then come and join the TTF Family as Contact Centre Customer Advisor 40 Hours per week **About Us** The Ticket Factory is a leading national ticket agent for events across the UK and the official box office for the National Exhibition Centre,...

  • Customer Service Specialist

    3 months ago

    Birmingham, United Kingdom Kuehne+Nagel Full time

    Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham! - ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong...