Customer Service Specialist

4 months ago

Birmingham, United Kingdom Kuehne+Nagel Full time

Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham
- ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong focus on efficiency and accuracy. We prioritise effective communication and problem-solving to ensure smooth logistics and customer satisfaction. We strive to deliver outstanding service and support to all individuals who rely on our branch.
- ** Your Responsibilities**:

- Efficiently process bookings from clients and overseas agents onto the system.
- Provide operational support for Freight Account Managers as needed.
- Liaise with all relevant parties throughout the shipment to organize the movement of goods.
- Address any issues that may arise during a shipment and provide updates to clients and/or Freight Account Managers.
- Process sales and purchase invoices for the branch in a timely manner.
- Foster a team culture of enablement and development, working collaboratively.
- Complete tasks assigned by supervisors/managers promptly and effectively.
- Assist with other departmental work when necessary to ensure overall efficiency and effectiveness, maintaining consistent customer service for both internal and external stakeholders.

LI-GJ1

**Your Skills and Experiences**:

- Displaying excellent customer service skills
- Exhibiting a strong attention to detail and accuracy
- Demonstrating drive and commitment
- Fostering collaboration and teamwork
- Driving business and solutions
- Championing innovation and transformation
- Developing oneself and others
- Delivering customer excellence

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.**About Kuehne+Nagel***

With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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