Customer Service Advisor
3 months ago
We currently have two opportunities on a part time basis working **20 hours per week **to join our Call Centre team based at our Customer Support Centre in **Aston, Birmingham **on a permanent contract.
The working hours for these roles vary between **08:30am and 12:30pm or 13:30pm and 17.30pm, Monday to Saturday **(covering alternative Saturdays).
Key Responsibilities include:
- Capture lost opportunity for retail centre call volume
- Manage overflow of internal customer services calls
- Provide quotations for customer vehicle requests being booked for completion in retail centres
- Delivery of 'ATS Way' in interaction with customers
- Creation of Phoenix system order number for Service level 3 customer accounts
- Diagnosis of basic customer vehicle requirements to identify appropriate service via use of the E3 technical data site
- Processing, and taking card payments for retail/non account holder mobile customer bookings
- Retail centre location request calls
- Outbound calls to ATS centres not associated with the team to arrange retail bookings
- Outbound escalation calls for authorisation to work on non-validating managed account vehicles
- Management and delivery of retail centre work via the R2C platform for SMR/Remedial services
To be appointed into the role, you must have experience of managing customer expectations and demands and be able to work within agreed service levels and to defined key performance indicators.
In return you will be rewarded a basic salary of **£22,269 per annum, pro rata**. We offer 25 days holiday (plus bank holidays) pro-rated, a generous flexible pension scheme, a competitive staff discount scheme on our range of products and services and free on site car parking.
**Job Types**: Part-time, Permanent
Part-time hours: 20 per week
**Salary**: £22,200.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: AST-CUSTCN-040823
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