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Customer Service Advisor

3 months ago

Birmingham, United Kingdom InstaStaff Full time
InstaStaff are currently recruiting for Experienced Customer Service Advisors to join our client based in Birmingham.
The duties of the Customer Service Advisor are:
Making outbound and inbound calls.
Taking information over the phone.
Dealing with questions, queries, and issues.
Dealing with data, such as payment details.
Updating payment methods as/when required.
Updating in-house CRM system.
Taking high volume calls, up to 120 per day.
Administrative duties such as data entry.
The ideal Customer Service Advisor will have:
MUST have 2 years’ experience within the same/similar role. 
Administration experience preferred, not essential.
Experience using Microsoft Packages preferred, not essential.
MUST be flexible with working hours/weekends (see hours below).
Must be looking for long-term, temporary to permanent work.
The hours of the Customer Service Advisor:
Monday to Friday - Day shift.
37.5 hours per week.
Alternate weekends will be involved.
Full Time position.
Working hours required: (Apply online only), (Apply online only), (Apply online only). You must be flexible to work all 3 shifts as well as occasional Saturday work.
You must be flexible with working hours, as well as flexible to work weekends as/when required to do so.
The pay rate for the role is between £13.46 per hour. This is a PRE AWR pay rate.
This is a temporary to permanent position with the view to go permanent after the 12-week period