Customer Service Advisor

6 months ago


Birmingham, United Kingdom Page Personnel Full time

Hybrid Working
- 3 Months Temporary Contract

**About Our Client**:
My client is a Financial Services business based in Birmingham City Centre, seeking a Customer Service Advisor to come on board on a temporary 3 month contract.

As Customer Service Advisor, based in Birmingham, you will be responsible for the following:

- Undertaking the day-to-day processing of assigned customer accounts cases and complex queries referred from frontline customer facing staff (branches, premier and contact centre, etc).
- Setting up and maintaining of all account types (i.e. Fixed-Term Deposits (FTDs), Current, Savings etc., account switching (i.e. standing orders, Direct Debits, mandate updates etc.)
- Dealing with account related queries across the bank network including, Direct Sales, Contact Centre and Transaction Processing (Payments)_._

**The Successful Applicant**:
The successful Customer Service Advisor will be:

- Based within a commutable distance to Birmingham City Centre
- Immediately available or available at short notice
- A strong communicator written or verbal
- Able to speak fluent English
- Able to work in a fast-paced environment

**What's on Offer**:
As Customer Service Advisor, based in Birmingham, you will be entitled to the following:

- £23,000
- FT Work Monday - Friday
- 3 days working from home, 2 days in the office
- 3 month temporary contract



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