Customer Service Coordinator
7 months ago
**Responsibilities**:
- Schedule appointments for service users and their families, ensuring efficient coordination and adherence to established protocols.
- Answer incoming calls promptly, addressing customer inquiries, concerns, and providing accurate information as required.
- Conduct welfare calls to service users on our wellbeing service, promoting their overall wellness and ensuring their needs are met.
- Maintain accurate and up-to-date customer records in our database, documenting interactions and resolutions appropriately.
- Collaborate with other Colleagues to address customer concerns and escalate issues when necessary.
- Stay updated on product knowledge, company policies, and procedures to provide accurate and informed assistance to customers.
- Identify opportunities for process improvements and provide suggestions to enhance the overall customer experience.
- Comply with all company policies and regulations, ensuring confidentiality and data protection.
**Requirements**:
- Preferable experience in a customer service role, preferably in a coordinating capacity.
- Excellent communication skills, both verbal and written, with the ability to actively listen and empathize with customers.
- Strong organizational and multitasking abilities to manage scheduling and prioritize tasks effectively.
- Proficient computer skills, including familiarity with customer service software, databases, and Microsoft Office Suite.
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Exceptional problem-solving skills and the ability to remain calm and professional in challenging situations.
- Strong attention to detail, ensuring accuracy and completeness in all customer interactions.
- Flexibility to work non-traditional hours, including evenings and weekends, as needed.
**Other Information**:
- 28 days Annual Leave (inclusive of Bank Holidays)
- A day off on your Birthday
- Company Pension Scheme
- Opportunities for career progression within a growing company
- **This will initially be a 6-month post with the possibility of extension.**
**Job Types**: Full-time, Temporary contract
**Salary**: From £18,964.45 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Ability to Commute:
- Woolwich (required)
Work Location: In person
-
Printer Shop Graphics Designers and Customer Service
7 months ago
Woolwich, United Kingdom Deco Event Ltd Full time**Printer Shop Graphic Designer and Customer Serv ice** We are searching for a dynamic and organized individual to fill the role of Printer Shop Administrator in our establishment. This position requires a combination of administrative proficiency and graphic design skills to ensure the smooth operation of our shop while also assisting customers with their...
-
Printer Shop Graphics Designers and Customer Service
7 months ago
Woolwich, United Kingdom Deco Event Ltd Full time**Printer Shop Graphic Designer and Customer Serv ice** We are searching for a dynamic and organized individual to fill the role of Printer Shop Administrator in our establishment. This position requires a combination of administrative proficiency and graphic design skills to ensure the smooth operation of our shop while also assisting customers with their...
-
Customer Service Advisor
7 months ago
Woolwich, United Kingdom GLL Full timeJob Title**:Customer Service Advisor** GLL is looking for a **Customer Service Advisor** to join our **Customer Service Centre** Team based in our **Woolwich, Royal Arsenal office**. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest standard of first-contact resolution and quality assurance. To succeed as...
-
Customer Service Representative
7 days ago
Woolwich, United Kingdom Interaction Recruitment Full timeCustomer service representative Competitive salary of £25,662 per annumn with a bonus scheme in place of on target incentive £300 to £400+ per month. Monday - Friday 8am-5pm and every other Saturday 8am-12pm. Uniform provided including boots. The role - Answering the telephone, following up quotes, monitoring relevant reports, maintaining stock control...
-
Customer Service Advisor
7 months ago
Woolwich, United Kingdom GLL Full timeGLL is looking for a Concierge team member at Waterfront Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your...
-
Client Service Coordinator
5 days ago
North Woolwich, United Kingdom The Recruitment Solution Full timeThe Recruitment Solution is pleased to announce an exciting opportunity for a highly skilled Service Advisor to join our client's esteemed South East London dealership.As a critical member of the service team, you will be responsible for delivering outstanding customer experiences, managing vehicle bookings, and contributing to the dealership's ongoing...
-
Care Coordinator
9 months ago
Woolwich, United Kingdom Oxleas NHS Foundation Trust Full timeEIP Care coordinators are required to coordinate the full range of psychological, pharmacological, social and occupational interventions recommended in NICE guidelines. Care should be coordinated across all relevant agencies encompassing the whole psychosis care pathway. A person-centred, integrated approach to providing services is fundamental to delivering...
-
Care Coordinator
7 months ago
Woolwich, United Kingdom Oxleas NHS Foundation Trust Full timeWe have an exciting opportunity for a care coordinator to join the Greenwich Early Intervention team. We are looking to recruit a Care Coordinator to work with people experiencing first episode psychosis in our Early Intervention Service. The Early Intervention for Psychosis Service across the Trust is dynamic, well trained and enthusiastic about...
-
- E-commerce Coordinator
7 days ago
Woolwich, United Kingdom James Gray Associates Full timeUp to £28,000 - Experience within the music industry desired! - E-Commerce Coordinator - £28,000 (6 months FTC) - East London - Office based role A leading luxury fashion brand are seeking an eCommerce specialist to come in for 6 months initially. But this role will open doors for other opportunities in the future! You will be the first point of contact...
-
Customer Experience Coordinator
1 month ago
North Woolwich, Greater London, United Kingdom Tesco Partners Full timeCafé Management RoleWe are seeking a highly skilled Café Manager to lead our team, overseeing daily operations, team selection, training, and development in our welcoming café environment. The ideal candidate will possess excellent customer service skills, people management abilities, and good planning and organisational skills.ResponsibilitiesManage...
-
Customer Service Representative
4 weeks ago
North Woolwich, Greater London, United Kingdom ENGINEERINGUK Full timeFlexibility is key in our retail stores, and you may be required to work extra hours as needed. We provide ample notice to accommodate your schedule.As a Customer Service Representative at ENGINEERINGUK, your main role will be to deliver exceptional in-store performance and customer care while working together with your team to meet your store's wider goals....
-
Customer Assistant
2 weeks ago
Woolwich, United Kingdom CV-Library Full timeCustomer Assistant (PM shift) Summary £13.65 - £14.00 per hour | 30 hour contract | PM shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help...
-
Customer Assistant
2 weeks ago
Woolwich, United Kingdom CV-Library Full timeCustomer Assistant Summary £15.00 - £15.50 per hour | [XX] hour contract | shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other...
-
Coordinated Technical Services Specialist
6 days ago
North Woolwich, Greater London, United Kingdom Austin Fraser Full timeAbout the JobAustin Fraser is seeking a highly organized and detail-focused Technical Project Coordinator to support our technical teams. As a Technical Project Coordinator, you will play a crucial role in ensuring the success of our projects by providing administrative support, coordinating tasks, and communicating effectively with stakeholders.Your key...
-
Service Advisor
7 months ago
Woolwich, United Kingdom The Solution Automotive Recruitment Full timeJob reference number- JA1380- Job Type- Full time- Location- Woolwich, London, England- Salary- £31500-£53000 per annum**Job description**: **Service Advisor - SE London** Basic - £31,500 OTE - 45k - 53k Company car Monday - Friday, 8.00am - 6.00pm, 45 hours per week Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours) Our client is looking...
-
Logistics Coordinator
4 weeks ago
North Woolwich, Greater London, United Kingdom Major Recruitment Ashford Full timeJob Title: Logistics CoordinatorRole Overview:We are seeking a highly skilled Logistics Coordinator to join our team at Major Recruitment Ashford. This permanent role will involve scheduling and completing water deliveries and other orders on time and in full, ensuring customer satisfaction.Key Responsibilities:Schedule and complete water deliveries and...
-
Customer Assistant
2 weeks ago
Woolwich, United Kingdom Lidl Full timeNight Shift **£11.30 up to £12.25 per hour* plus an extra £2 per hour while working between 00:00 and 05:00 - This isn’t stacking shelves. This is feeding families.** Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-stocked so that customers can get the products they love and need. Our stores are open Monday...
-
Customer Assistant
2 weeks ago
Woolwich, United Kingdom Lidl Full timeNight Shift, 35 hours Summary £11.30 up to £12.25 per hour (including an extra £2 per hour while working between 00:00 and 05:00). This isn’t stacking shelves. This is feeding families. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-stocked so that customers can get the products they love and need. Our...
-
Mini Customer Advisor
7 months ago
Woolwich, United Kingdom Stephen James Automotive Limited Full time**MINI Customer Advisor (Genius)** Stephen James is looking for a MINI Customer Advisor (Genius) to ensure the customer receives the very best service and experience at each point of their MINI sales journey. Full training will be provided to enable you to carry your role with confidence and passion. **Your role** As the MINI Customer Advisor (Genius),...
-
Logistics Coordinator
6 days ago
Woolwich, United Kingdom Major Recruitment Ashford Full timeJob OverviewWe are seeking a skilled Class 2 driver to join our team in Woolwich. As a Class 2 Delivery Driver, you will be responsible for delivering water and other essential products to customers on time and in full.Salary & BenefitsThe salary for this role is £31,500 basic, with the potential for additional pay through overtime and bonuses. Our drivers...