Mini Customer Advisor

3 weeks ago

Woolwich, United Kingdom Stephen James Automotive Limited Full time

**MINI Customer Advisor (Genius)**

Stephen James is looking for a MINI Customer Advisor (Genius) to ensure the customer receives the very best service and experience at each point of their MINI sales journey. Full training will be provided to enable you to carry your role with confidence and passion.

**Your role**

As the MINI Customer Advisor (Genius), you will be an instrumental part of the customer’s MINI Adventure. You will be enthusiastically introducing them to the MINI brand using your knowledge of all the vehcile models in the range. You will demonstrate the unique features and technologies that make owning a MINI an absolute delight and be a point of contact for customers prior to delivery & post-sale.

**The main duties of the role include**:

- Provide product presentation, explaining the vehicle benefits and features
- Create CitNows (video presentation) for new MINI enquiries and handovers
- Provide a comprehensive and enjoyable handover experience to our customers
- Prepare customer’s MINIs to our high standards
- Maintain customer relationships pre and post-sale.
- BMW/MINI APP Champion - Promoting App and sign up with customers
- Maintain the showroom display

**Your profile**
- Natural talent for connecting with people, strong communication and the ability to develop rapport and trust with customers
- Strong team player, keen to go the extra mile for colleagues and customers
- Excellent administrative & IT skills
- Ability to learn and develop, and keep up to date with complex/technical/product information
- Experience working in a fast-paced environment and be able to deal with multiple priorities
- Ideally have experience working in the service or sales industry with a passion for delivering excellent customer service
- Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year

**About Stephen James**

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer. Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

**Salary and Hours**

Basic salary £19,250, OTE £22,750 per annum (bonus of £3,500 included)

Working hours are Monday to Friday, 8.30am to 6pm and every Saturday,9am to 5pm (with a day off during the week).

**Benefits**

Stephen James values our employees and invests in personal development and training. In addition, offering these market leading benefits to all our colleagues:

- Long service awards - enhanced holiday entitlement
- Discount schemes with popular retailers - helping you save more
- Employee Car Ownership Schemes - for yourself and family
- Employee Assistance programme - your wellbeing is important to us
- Access to private healthcare - we put health prosperity at the forefront
- Pension scheme and life assurance - confidence in your future

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