Customer Support Administrator

2 weeks ago


Colchester, United Kingdom Top Job Recruitment Full time

Top Job Recruitment are looking for a Customer Support Administrator for a Facilities Management company based in Colchester, Essex.

Our client organises business' facilities management, by providing external support at a lower cost than other larger facilities management companies.

As a Customer Support Administrator you will be the middle person between clients (business buildings) and contractors.

Customer Support Administrator Job Role
- Logging tasks on our system and assigning to a contractor in a timely manner.
- Gaining updates from our contractors, on all open tasks strategically.
- Providing updates on open tasks on a daily basis to the client and key stakeholders.
- Updating our systems to ensure complete transparency throughout our business.
- Working closely with the Account Manager and Project Managers to ensure a one-team approach to management of all maintenance issues.
- Raising purchase orders for approved works.
- Create quotations on our system and distribute to the relevant person in order to gain approval.

Customer Support Administrator Skills Required
- Develop good and effective relationships with all aspects of the business internally and externally.
- Excellent planning and organisational skills.
- Excellent written and oral communication skills.
- Ability to work independently or as part of a team.
- Excellent attendance and time keeping record.
- Attention to detail.
- Professional telephone manner.
- A positive and resilient attitude with a high level of self-motivation.
- Excellent working knowledge of IT systems - Specifically Excel and Office.
- Previous administration experience.
- Previous experience working within property of facilities management environment is desirable.

Customer Support Administrator Perks and Benefits
- Birthday off
- Length of service - additional day annual leave each year you stay with the company.
- Potential to be on our bonus scheme for next year.
- Potential to be invited on to a company holiday.

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: CSA



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