Transport Administrator
3 weeks ago
The purpose of this is role is to support the Traffic team and other departments by responding and resolving customer enquiries together with supporting general administration duties.
**Main duties include;**:
- Dealing and responding to customer enquiries with resolution or escalation
- Liaising daily with customers to report status of bookings
- Driver job tracking and delivery time / late vehicle reporting
- Dealership delivery notification reporting
- Liaising with the Traffic Allocation team and Transport Drivers re their work and answering queries
- Liaising with customers and compounds giving advance notification of vehicles required for collection by our drivers
- Sub-contractor liaison to ensure correct and timely deliveries
- Building jobs accurately in the Traffic Management System (TMS) ensuring all rates, vehicle details and special instructions are visible for the Traffic Team and Drivers
- TMS updates - daily checks if loads are “wrapped”
- Managing driver validations via the TMS system and issuing JLR validations
- Checking drivers are inputting VIN’s / PDA’s correctly on their PDA’s and contacting them accordingly
- Auditing - delivery addresses; rates assigned on TMS; reordering jobs on the planner.
- Updating driver holiday and sickness in the TMS
- Responding to ever changing priorities depending on current needs
- Undertake any other reasonable duties as may be required from time to time.
**Experience required to be successful in the post;**
Experience and knowledge of the Road Haulage Industry together with good geographical understanding of the UK
Excellent Excel skills: able to produce, cross reference, add formulas and perform look ups with excellent attention to detail
Ability to multitask and prioritise work during busier periods
Problem solving skills & the ability to adapt plans.
**Personal profile required;**
Excellent communication and good telephone manner
Ability to work autonomously but with a team environment
A meticulous attention to detail, and an enquiring nature is required to identify potential issues
A reliable, tolerant, and flexible personality is required
Must be able to accept responsibility of tasks undertaken and to adapt to changing priorities
Adaptable and able to deal with change
Willing to take on new responsibilities
If you have previous experience within Transport Administration and would like to express you interest in the post, please click APPLY
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