Customer Service Administrator
2 weeks ago
We are recruiting for a newly created role within a growing business for a strong customer adminstrtaor ideally with some experience of Export.
Job Summary:
To provide comprehensive Customer service to all internal and external customers in a professional and timely manner.
The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve.
Oversee all aspects of legal and contractual documentation in the distribution of products via haulage/transporters to UK/EU and Rest of World destinations.
Key Activities:
- Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams
- Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience
- To provide regular communication and update to the customer to ensure customer engagement and satisfaction
- To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements
- Liaise with customers on ordering pattens, requirements and future projections
- Dealing with all customer enquiries - taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve
- Monitor customer feedback and ensure major issues are escalated to Line Manager
- Production of accurate reports, data and analysis when required
- Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers
- Ensure all dispatch and delivery requirements are communicated to the relevant
colleague/department and where necessary, supplier
- Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way.
- Identify areas for future business enhancements and ways to improve customer experience
Skills and Abilities:
- A proven record of understanding and providing a high level of customer service
- Excellent communicator with the ability to easily built relationships
- Ability to analyze date, escalate any areas of concern and provide supporting reports when needed
- Understanding of legislation in the distribution of product overseas.
- Positive and outgoing personality with the ability to work well within a busy team environment.
- Ability to organize and prioritize own workload and identify any areas of issue
Wavelength Recruitment Ltd are acting as an Employment Agency on this occasion.
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