Customer Service Assistant

3 weeks ago


Clayton Business Park, United Kingdom Recruitment Solutions (North West) Ltd Full time

**Job Description** Accrington

£21,000

9:00am - 5:30pm (Open to hybrid working after probation)

We are working with a key client in Accrington to appoint a Customer Service Assistant in their offices. You will be working across Auction Logistics, Mailbox Activities and other general administrative duties.

Duties for the Customer Service Assistant role include:

- Training franchisees on the Auction Logistics processes
- Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorized prior to the sale date
- Monitoring and reporting on the accuracy of the categories
- Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
- Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding pre-defined service levels
- Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
- Process non-compliant mailbox customers, in-line with company policy
- Cancel mailbox services at customers request, in-line with company policy
- Provide support to online mailbox customers
- Providing analysis and inputting on the continuous improvement of the systems and performance of the division
- KPI reporting, including but not limited to; o Sales income per store
- Mailbox status (e.g. live, on-hold, terminated)
- New and cancelled customers and non/late payers
- Auction Logistics monthly sales data

Skills and experience required for the Customer Service Assistant role:

- A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
- Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts.
- Excellent written and spoken English.
- Strong IT skills, including Microsoft Office.
- Allocated to meet the needs of the business.

**Reference No.


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