Service Controller
2 weeks ago
We are looking for a talented Service Controller - Powergen Aftermarket Service to join our team specialising in Service for our Powergen Business Segment in Leeds.
This is a permanent contract working 37.5 hours per week, Monday - Friday, 8.00am - 4:30pm
Salary is £28,000 - £35,000 depending on experience.
In this role, you will make an impact in the following ways:
- Dealing with day-to-day customer enquiries
- Planning scheduled and unscheduled service events including the scheduling of the Field Service Engineers within the Powergen market Segment
- Document customer inquiry information within appropriate Cummins systems
- Provide quotations to both customers and support internal colleagues with general administration
- Provide prompt assistance to customers through various media. Resolve customer issues through an understanding of Cummins processes, systems, and practices
- Escalate complex issues providing documentation through process
- Provides feedback to support improvement projects intended to improve customer experiences and organizational goals
- Provides suggestions on how the existing processes can be made more customer centric or efficient
- Understands existing and new Cummins processes, systems, and practices
To be successful in this role you will need the following:
- Experience in aftermarket customer support, preferred but not essential.
- Experience within the Powergen Stand by and Prime Power Business Sector, preferred but not essential.
- Industry knowledge in the repair and maintenance of Electromechanical Equipment, preferred but not essential
- Building partnerships and working collaboratively with others to meet shared objectives.
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Handling conflict situations effectively, with a minimum of noise.
- Building strong customer relationships and delivering customer-centric solutions.
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.
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