Customer Service Advisor

2 weeks ago


Meridian Business Park, United Kingdom Karter Thomas Ltd Full time

Please find below a summary of the duties:

- Ensure that all inbound calls are answered within appropriate timescales and either dealt with to satisfactory conclusion or passed through to the appropriate department/representative
- Where appropriate, provide appropriate advice and assistance to customers with enquires
- Carry out outbound, telephone-based customer satisfaction surveys
- Liaise with other teams or external service providers if required to respond to customer queries and /or signpost customers to other appropriate departments



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